Senior Workforce Analyst

4 tygodni temu


Kraków, Lesser Poland Genpact Pełny etat

Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Job Summary

We are seeking a highly skilled Workforce Management Specialist to join our team. As a Senior Process Associate, you will be responsible for developing customized reporting mechanisms, analyzing process health, and supporting operations in driving extended analysis in scheduling, rostering, and reporting.

Key Responsibilities

  • Develop and implement customized reporting mechanisms for clients
  • Analyze process health and identify areas for improvement
  • Support operations in driving extended analysis in scheduling, rostering, and reporting
  • Ensure standard methodologies across portfolio in terms of Data Management
  • Lead individual assigned projects and participate in calls and meetings with higher management
  • Support decision making on processes by compiling metrics and reporting
  • Support internal control compliance and identify process gaps, provide solutions, and lead implementation
  • Provide analytics to Quality & Optimization teams

Requirements

  • Relevant work experience in a reporting role
  • Experience in Process Design & Diagnosis
  • No disciplinary warnings in the last 6 months
  • Previous experience in the field of application
  • Lean/Six Sigma training is an asset
  • Experience in Genpact: Relevant work experience in Genpact at the time of application, out of which Relevant in 5b, if last EMS rating is Exceeding Expectations

What We Offer

  • Attractive salary
  • Stable job offers - employment contract
  • Work in a multicultural and diverse environment with employees from over 30 countries
  • Genpact supports professional trainings and great career development opportunities
  • Free access to our award-winning learning platform
  • Benefits such as Insurance, Luxmed, Multisport Lunchpass Card, additional vacation days, biking policy

As an Equal Opportunity Employer, we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose a photograph to your CV as part of the application process. It is the candidate's absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed.

Kindly please see our Privacy Notice for Employment Candidates:


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