Technical Support Specialist

1 dzień temu


Błonie, Mazovia, Polska Markem-Imaje Pełny etat

About the Role:

Solaris Laser, a trusted world manufacturer of product identification and traceability solutions, is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our cross-functional team, you will play a pivotal role in the execution of our product roadmap and have a direct impact on our customers' experience with Solaris & Markem-Imaje products.

Key Responsibilities:

  • Provide technical, application, and documentation support to the business, including hardware, software, industrial integration, and application space.
  • Work directly with aftersales/presales engineering and quality teams to resolve technical issues.
  • Contribute to the development of new products and existing product evolution, focusing on customer experience and serviceability.
  • Resolve technical issues escalated from our internal worldwide teams and international business partners.
  • Participate in root cause analysis to identify corrective/preventive actions.
  • Engage with the technical service, sales community, and other key functions to share product and application knowledge.

Requirements:

  • Minimum 2 years of experience in a technical role, working directly with customers and cross-functionally to resolve complex technical issues.
  • Electromechanical knowledge with experience in industrial, multinational organizations (industrial integration and automation a plus).
  • Strong analytical and problem-solving skills, with the ability to see problems as opportunities.
  • Excellent verbal and written communication skills, with the ability to communicate with all levels of the organization.
  • Knowledge of Microsoft Office tools and effective communication in English.
  • Availability for traveling, including local and cross-border travels (approx. 10-15%).
  • Networking aptitude, including IP Networking knowledge, computer system knowledge, and databases (a plus).
  • JIRA/TRELO and SAP knowledge (a plus).

What We Offer:

  • A great job in a highly professional environment and friendly work culture.
  • Growth opportunities within an international environment.
  • Private Health Care (Medicover).
  • Multisport.
  • Performance-based yearly merit increase.
  • Recruitment Referral bonus.
  • Company Social Benefits Fund.
  • Opportunity to join a group Insurance.
  • Smart casual dress code.

Our Values:

  • Collaborative entrepreneurial spirit.
  • Winning through customers.
  • High ethical standards, openness, and trust.
  • Expectations for results.
  • Respect and value people.


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