Business Support Partner GEM

4 tygodni temu


Warsaw, Polska myGwork Pełny etat
About the Role

As a Business Support Partner for Growth Emerging Markets, you will play a crucial role in delivering exceptional service and superior customer satisfaction to our GEM organization. You will partner with the GEM Marketing team to provide complex administrative and organizational support to business teams and international congresses and meetings, with a focus on the PI Division.

Key Responsibilities
  • Coordinating internal documents flow required for HCP interactions according to compliance requirements (Request management including HCP contract management/invitations letters, etc.)
  • Lead organization and logistic arrangements for Regional events and GEM trainings & meetings (booking flights, hotels and restaurants, handling registrations, maintaining a regular exchange with participants to keep them informed and coordinating on-site events and contracts)
  • Partner with commercial colleagues, meetings/trainings organizers and/or external agencies to understand the required actions for specific events
  • May collaborate with other Business Support team members (according to country specific rules & regulations within GEM) on internal meetings and events if needed
  • Attends selected events to ensure that details associated with participants, lodging, equipment needs, guest speakers and agendas are attended to and that problems are corrected
  • PO and invoice handling - payment and invoice status follow up
  • Support to spend and budget tracking
  • Perform general administrative & marketing activities: business-related files and database maintenance, order/maintain supplies, demos & brochures request, shipping and storage control, digital materials, etc.
  • May assist annual Marketing Plan by providing data & previous year information
  • Internal & External Audit support
  • Reference contact person for GEM Sales & Mkt teams and international customers - obtain/provide information, answer queries related to established policies and procedures. Direct people to the appropriate resource
  • As part of a team, provides support and collaborate with Business Support members when needed
  • Manages work in a confidential manner, ensuring information is shared with internal and external individuals in an appropriate manner
Our Requirements
  • At least 1 year of experience in similar role in service/ support-oriented role preferably in a medical device company
  • Experience in meetings and events planning & organization will be a plus
  • Ability to work within an international environment and in the matrix organization
  • Highly organized - time management and prioritization skills
  • Self-starter with excellent interpersonal and communication skills, able to communicate efficiently at all levels
  • High attention to detail
  • Problem solving skill
  • Able to work independently and be part of the team
  • Advanced level in use of Microsoft Office (Outlook, PowerPoint, Word, Excel)
  • Fluent English language knowledge (written and spoken)
  • Digital tools knowledge will be valued
  • Travel for Events/Meetings (on-site support) - UP TO 10%
We Offer
  • Working for a company dedicated to transforming lives through innovative medical solutions that improve the health of patients around the world
  • Working in an international environment
  • Hybrid working mode, possibility to work from home combined with office
  • Career Development
  • Inspirational colleagues & culture


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