Customer Success Representative

4 tygodni temu

Warszawa, Polska Autobidmaster Pełny etat

We are on a mission to help our customers give a second life to used cars by simplifying auto auctions for all. As an AutoBidMaster Customer Success Agent, you will be the first point of contact for many of our clients, and your role will be crucial in ensuring that they have a positive experience with our platform.

Job Overview

AutoBidMaster is a fast-growing online marketplace in the unique segment of the automotive industry – used & salvaged vehicle auctions. We are a passionate and dedicated team composed of 100+ employees worldwide, committed to making AutoBidMaster the greatest place to buy and ship salvaged vehicles while making the industry transparent, innovative & fun.

This position will involve working closely with our customer success teams and supporting our customers through various channels, including email, phone, and chat. Your primary goal will be to provide exceptional customer service, address any issues or concerns, and work towards increasing customer satisfaction and retention.

Responsibilities
  • Customer Service: Assist on-line customers with questions, issues, website navigation, order tracking, and complaints, via email, phone, chat etc. as needed.
  • Manage Customer Support: Obtain, analyze, and verify customer needs to provide effective solutions.
  • Act as the Face of AutoBidMaster: Influence customers to order from us again by embodying the Company Core Values in every interaction.
  • Engage Potential Customers: Engage potential customers in smart, consultative dialogue to increase sales.
Requirements
  • Language Skills: Fluent English and fluent Russian/Ukrainian.
  • Experience: Experience in Customer Support or Service and e-commerce industry.
  • Skillset: Excellent interpersonal, verbal, and written communication skills, quick efficient computer skills, strong multi-tasking abilities, positive attitude, and go-getter mentality.
Benefits
  • Competitive Salary: $45,000 - $60,000 per year, depending on location and experience.
  • Working Hours: 15:00 CET - 00:00 CET/16:00 CET - 01:00 CET (flexible schedule possible).
  • Bonus Opportunities: Quarterly bonuses based on performance targets.

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