Customer Experience Mastery Coach

4 tygodni temu

Warszawa, Mazovia, Polska VELUX Group Pełny etat

Innovative Leaders Wanted for Service Excellence Role

About the VELUX Group

The VELUX Group is a global leader in the sustainable indoor living industry, offering a world of opportunities for professionals who share our passion for creating bright futures. We empower individuals to transform their spaces and live healthier lives with more daylight and fresh air.

As a family-owned business with strong financial roots, we're committed to reinvesting in society, our employees, and the planet through our foundations. Our values of courage and mutual respect guide our actions every day.

Your Responsibilities:

  1. Develop and deliver exceptional customer service training programs that enhance employee skills and drive business success
  2. Conduct engaging seminars, workshops, and individual training sessions to foster a culture of service excellence
  3. Collaborate with managers to identify training needs across various departments and teams
  4. Mentor and support new hires during their onboarding process to ensure seamless integration
  5. Manage attendance records and maintain relevant documentation to track progress
  6. Partner with Lean Experts to conduct Lean trainings and workshops that drive operational efficiency
  7. Create compelling educational content, such as module summaries, videos, and resources, to support employee development
  8. Design effective training programs that align with business goals and objectives
Qualifications and Requirements

We seek a seasoned professional with:

  • At least 1 year of experience in Business Optimization or Service Excellence as a trainer
  • Bachelor's or Master's Degree from a reputable institution
  • Advanced MS Office skills and expertise
  • Proficiency in English (C1 level minimum)
  • A self-driven, proactive, and flexible mindset
  • Excellent communication skills and a constructive approach to challenges
  • A sense of ownership and responsibility for tasks
  • A team player with a can-do attitude
What We Offer

Join the VELUX Group team and enjoy:

  • A stable employment environment with a company operating in Poland for over 34 years
  • An amazing team with a collaborative and supportive culture
  • A bonus system that rewards performance and contributions
  • An Employee Pension Scheme financed entirely by the employer
  • An attractive well-being package, including MyBenefit platform, life insurance, lunch card, gift cards, private medical care, and telemedicine
  • Employee Foundation support and an internal development program (LEVEL Up)
  • A hybrid work model with flexible working hours and additional benefits, such as two extra days of holiday for volunteering
  • A modern office with abundant natural light, fresh air, and high-quality equipment
  • Massages in the office and a referral program
  • A six-month contract with the option to extend to an open-ended agreement
  • Employee discounts on VELUX products

  • Digital Experience Agile Coach

    1 miesiąc temu

    Warszawa, Mazovia, Polska GN Group Pełny etat

    At GN Group, we use Agile methodologies to bring digital innovations to the market.As a Scrum Master, you will be responsible for planning and executing the development flow for a distributed, cross-functional team.The successful candidate will have a strong Agile mindset, experience working with Scrum or other Agile frameworks, and a deep understanding of...

  • Customer Experience Ambassador

    4 tygodni temu

    Warszawa, Mazovia, Polska ADM Pełny etat

    At ADM, we're unlocking the power of nature to enrich the quality of life. As a premier global human and animal nutrition company, we deliver solutions today with an eye to the future.We're blazing new trails in health and well-being as our scientists develop groundbreaking products to support healthier living.We're a cutting-edge innovator leading the way...

  • Master Data Specialist

    2 tygodni temu

    Warszawa, Mazovia, Polska PL18 Alcon Polska Sp. z o.o. Company Pełny etat

    About the RoleWe are seeking a highly skilled Master Data Specialist to join our team at PL18 Alcon Polska Sp. z o.o. Company. As a key member of our team, you will be responsible for managing customer data and pricing processes in SAP and Salesforce.ResponsibilitiesCreate and maintain new customer and commercial accounts, including relevant attributes in...

  • Master Data Specialist for Customer and Pricing Management

    1 miesiąc temu

    Warszawa, Mazovia, Polska PL18 Alcon Polska Sp. z o.o. Company Pełny etat

    About the Role:As a Customer and Pricing Master Data Specialist at Alcon Polska Sp. z o.o., you will play a crucial role in managing customer data and the pricing process in SAP and SFDC.The ideal candidate will have a strong background in customer operations, customer service, and data management, with a focus on customer and pricing data maintenance.You...

  • Master Data Information Specialist

    4 tygodni temu

    Warszawa, Mazovia, Polska Iron Mountain Pełny etat

    Company OverviewIron Mountain is a global organization that prides itself on embracing transformation and innovation. With a presence in 59 countries, we offer a unique opportunity to connect with talented individuals from diverse backgrounds and cultures.We are committed to fostering a supportive environment where everyone's voice is heard, opinions are...

  • Master Data Management Specialist with Expertise in Customer and Pricing

    3 tygodni temu

    Warszawa, Mazovia, Polska PL18 Alcon Polska Sp. z o.o. Company Pełny etat

    Job Overview:We are seeking a skilled Master Data Management Specialist to join our team at PL18 Alcon Polska Sp. z o.o. Company. As a key member of our organization, you will be responsible for managing customer data and the pricing process in SAP and SFDC, ensuring business support and data consistency.About the Role:Create and maintain new customer and...

  • Master Data Management Expert

    4 tygodni temu

    Warszawa, Mazovia, Polska Boston Scientific Pełny etat

    About the Role:The Master Data Management Specialist will play a crucial part in creating, changing, and maintaining Customer Master Data and Seller hierarchy for assigned countries in EMEA. This role involves all Customer Care Master Data Activities in SAP and SFDC, as well as contributing to the continuous improvement of Master Data related activities to...

  • Customer Experience Advocate

    4 tygodni temu

    Warszawa, Mazovia, Polska Ingersoll Rand Pełny etat

    We are seeking a talented Customer Experience Advocate to join our team. This role will be the first point of contact for external leads coming into our Process Flow Technologies EMEIA Division.The mission of this role is to offer a timely response to all incoming web enquiries, delivering a positive customer experience across our business line and driving a...

  • Customer Experience Manager

    1 miesiąc temu

    Warszawa, Mazovia, Polska H&M Group Pełny etat

    About the RoleWe are seeking a talented Customer Experience Manager to join our team at H&M Group. As a key member of our Customer Activation & Marketing Department, you will play a crucial role in driving customer-centric goals and KPIs across the region. Your primary responsibility will be to manage and coordinate the customer activation goal process,...

  • Customer Experience Specialist

    1 miesiąc temu

    Warszawa, Mazovia, Polska Ryanair Pełny etat

    Customer Solutions AgentRyanair, Europe's leading low-cost airline, is expanding its operations and seeking skilled Customer Solutions Agents to join its team.This role is a cornerstone of Ryanair's success, delivering exceptional customer service and connecting travelers to over 40 countries.Key ResponsibilitiesProvide prompt and professional support to...

  • Customer Experience Automation Lead

    2 miesięcy temu

    Warszawa, Mazovia, Polska Ecovadis Pełny etat

    Job DescriptionWe are seeking a highly skilled Customer Experience Automation Lead to join our team at EcoVadis. As a key member of our organization, you will be responsible for leading the implementation of Customer Experience Automation across the company, continuously improving it, and driving positive impact on our EcoVadis Customer Experience.Key...

  • Customer Experience Specialist

    3 tygodni temu

    Warszawa, Mazovia, Polska Ingersoll Rand Pełny etat

    Company Overview: Ingersoll Rand is a leading company in the industry, committed to delivering exceptional customer experiences.About the Role: We are seeking an experienced Customer HyperCare Coordinator to join our team. The successful candidate will be responsible for providing timely responses to incoming web enquiries, nurturing new leads into the...

  • Customer Experience Ambassador

    3 tygodni temu

    Warszawa, Mazovia, Polska The LEGO Group Pełny etat

    About UsThe LEGO Group is a global leader in the design, manufacture and marketing of high-quality toys based on the world's favourite toy themes such as LEGO® bricks, DUPLO® blocks, BIONICLE® figures and MINDSTORMS® robotics.Job DescriptionWe are seeking an energetic and enthusiastic Sales Associate to join our team at our LEGO Store Warszawa Arkadia...

  • Customer Master Data Analyst for Biotech Innovation

    3 tygodni temu

    Warszawa, Mazovia, Polska Biogen Pełny etat

    Job OverviewWe are seeking an experienced Customer Master Data Analyst to join our team in Warsaw, Poland.About the RoleThis is a unique opportunity to work with a global organization that is dedicated to changing the lives of patients affected by rare neurological diseases.The ideal candidate will have a strong background in data analysis and management,...

  • Master Data Professional

    3 tygodni temu

    Warszawa, Mazovia, Polska Danone Pełny etat

    We are seeking a skilled Master Data Professional to join our team in Warsaw.The role involves executing daily operational tasks related to Master Data, including data creation, extension, and maintenance, as well as conducting complex ad hoc audits to identify and correct discrepant or invalid data.The ideal candidate will have at least 1 year of experience...

  • Master Data Team Coordinator

    4 tygodni temu

    Warszawa, Mazovia, Polska Mettler Toledo Pełny etat

    Unlock Career Growth in Master Data ManagementWe are seeking an experienced Master Data Team Coordinator to join our team at Mettler Toledo. In this role, you will be responsible for administering Master Data processes, creating data reports, and coordinating microprojects.About the Role • Administer Master Data processes, including Customer, Material, and...

  • Customer Experience Coordinator

    4 tygodni temu

    Warszawa, Mazovia, Polska Michael Page Pełny etat

    About the RoleAs a Customer Service Agent at Michael Page, you will play a pivotal role in delivering exceptional customer experiences. This position is based in Warsaw, Poland.Key ResponsibilitiesCustomer Support:Create an atmosphere of trust and rapport with customers through active listening and empathetic communication.Prominently resolve technical...

  • Master Data Coordinator

    1 miesiąc temu

    Warszawa, Mazovia, Polska Danone Pełny etat

    About the JobWe are seeking a talented Master Data Specialist to join our team in Warsaw.In this role, you will be responsible for:Executing daily operational tasks related to Master Data, including data creation, extension, and maintenance.Conducting complex ad hoc audits to identify and correct discrepant or invalid data.Ensuring all master data changes...

  • Scrum Master

    3 tygodni temu

    Warszawa, Mazovia, Polska Mettler Toledo Pełny etat

    About the RoleWe are seeking an experienced Scrum Master to join our team at Mettler Toledo. This role is a fantastic opportunity for someone looking to make a real impact on our delivery processes.Job DescriptionThe successful candidate will be responsible for guiding our delivery teams in adopting Agile methodologies, facilitating transparency and...

  • Gas Customer Experience Specialist

    3 tygodni temu

    Warszawa, Mazovia, Polska Levi Strauss & Co Pełny etat

    Levi Strauss & Co is a global leader in the design and production of jeans, casual wear, and workwear. We're looking for a talented individual to join our team as a Gas Customer Experience Specialist.About Levi Strauss & CoWe're a company that values innovation, quality, and customer satisfaction. With over 170 years of history, we've established ourselves...