HR Support Specialist with German Language Skills

1 miesiąc temu

Kraków, Lesser Poland Air Liquide Polska Sp. z o.o. Pełny etat

Job Summary

We are seeking an HR Support Specialist with German language skills to join our team at Air Liquide Polska Sp. z o.o. The successful candidate will provide exceptional support to our employees and partners, leveraging their knowledge of HR processes and German language skills to resolve queries and issues.

Key Responsibilities

  • Provide first point of contact for customer inquiries, answering queries on HR policy and procedure related to transactional and administrative scope.
  • Resolve enquiries leveraging knowledge base documents within agreed service levels.
  • Actively follow up on outstanding items and obtain feedback on resolution from employees and partners.
  • Help and educate HR Shared Service Centre users to navigate through self-help materials and functionality.
  • Properly transfer enquiries to the next level of support or relevant subject matter experts.
  • Participate in meetings with internal stakeholders.
  • Identify gaps in current knowledge base documentation and highlight improvements required to enhance the knowledge base.
  • Execute simple transactions in the system on behalf of the employee in case required by the process.
  • Generate personal documentation based on system information and available templates.
  • Provide simple reporting as requested by customers.
  • Update required information in the system as raised by employees and the business.
  • Perform data/mass upload into HR tools.
  • Gather and review process documentation as required by the business.

Requirements

  • Strong organizational and time-management skills.
  • Excellent interpersonal skills - verbal and written communication skills with the ability to interact professionally with a diverse group of people.
  • Excellent verbal and written communication skills with the ability to interact professionally with a diverse group of people including managers, executives, business partners, and subject matter experts from various countries, cultures, and business levels.
  • Ability to ask relevant questions to understand and clarify issues, attempt resolution, and escalate problems if unable to resolve.
  • Ownership and capability of working independently, taking initiative, and following up on assigned projects.
  • Ability to act in a confidential and sensitive manner and high sense of commitment and responsibility.
  • IT savvy and resourceful on leveraging various tools (knowledge management, document management, HR systems) to obtain required information to resolve queries and issues.
  • Experience as an HR administrative assistant (recommended and in shared services environment will be considered a plus).
  • English and German (min. Intermediate level) - Mandatory.
  • Availability to travel when possible and if necessary.
  • ServiceNow and Workday experience.
  • Experience in Knowledge Transfer sessions and documenting processes.

What We Offer

  • LuxMed private medical care (including the possibility of a refund of medical costs up to 650 PLN / quarter).
  • Attractive bonus.
  • Additional 3 days of vacation with full pay per calendar year.
  • Cafeteria system (MyBenefit).
  • Co-financing of vacations.
  • Employee savings fund (for retirement purposes with employer's co-financing).
  • Group life insurance and the whole year international travel insurance.
  • Opportunity to co-finance English, French, and German language courses.
  • Competence-building training and access to e-learning platform.
  • Opportunity to purchase company shares at preferential prices.
  • Christmas gifts - for employees' children (up to 15 years old).

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