Technical Solutions Expert
4 tygodni temu
The Technical Account Advisor plays a pivotal role in ensuring timely and satisfactory resolutions of all technical and operational cases. This individual maintains ownership of the customer JDA SaaS solution environment and supports Customer Success Managers to ensure customer satisfaction through service delivery planning and execution.
Key responsibilities include collaborating with CSMs to drive adoption and satisfaction, producing and delivering monthly SLA reports to customers, and ensuring SLA compliance. The Technical Account Advisor must also ensure adherence to SaaS policies and procedures, own inbound customer calls/case handling, and drive all service management activities. Additionally, this role involves owning disaster recovery process and issue resolution, providing technical/feature-specific advice, and preparing for and participating in business reviews.
Primary KPIs include:
- Customer Health: SLA performance management, operational efficiency improvement
- Customer Satisfaction: NPS/CSAT scores, customer retention, attrition, and churn
- Advocacy: Growth in reference-able customers
Secondary KPIs focus on adoption, commercial growth, and annual recurring revenue.
At Blue Yonder, we strive to create an inclusive environment that values diversity, inclusion, and equality. Our Core Values unite us and drive our success, and we invite like-minded individuals to join our team.
We are an equal opportunities employer and welcome applications from all qualified candidates. Blue Yonder is committed to fostering an inclusive environment and promoting diversity, equity, and inclusion in all aspects of our business.
-
Technical Solutions Expert
2 tygodni temu
Warszawa, Mazovia, Polska Adyen Pełny etatAbout AdyenWe're a financial technology platform that makes it easy for businesses to accept payments. Our solution combines payments, data, and financial services in one place.Career OpportunityWe're looking for a Technical Solutions Expert to join our team in London. As an Implementation Manager, you'll work closely with merchants' technical teams to...
-
Technical Product Support Expert
4 tygodni temu
Warszawa, Mazovia, Polska Webfleet Solutions Pełny etatAbout the Role:We are seeking a skilled Technical Product Support Expert to join our team at Webfleet Solutions. As a key contributor, you will provide top-notch technical and administrative support to our customers through various channels.Your Key Responsibilities:Provide customers with personalized support and effective solutions to their technical issues...
-
Technical Solutions Expert
3 tygodni temu
Warszawa, Mazovia, Polska PromiseGroup Pełny etatAs a leading Microsoft partner in the CEE region, Promise Group offers a wide range of products and services to clients from various sectors, including finance, telecommunications, media, energy, manufacturing, trade, services, public administration, education, and healthcare.We are seeking a talented Technical Solutions Expert to join our team and...
-
Technical Product Support Expert for Webfleet Solutions
2 tygodni temu
Warszawa, Mazovia, Polska Webfleet Solutions Pełny etatAt Bridgestone Mobility Solutions, we are seeking a full-time Technical Product Support Expert to join our team in Amsterdam, Barcelona or Leipzig.We offer a challenging role as part of our international customer support organization where you will be working closely with colleagues from various countries. You will report directly to the Regional Team...
-
Technical Storage Solutions Expert
3 tygodni temu
Warszawa, Mazovia, Polska Google Pełny etatAbout the JobThe Google Cloud team supports companies, schools, and governments in their digital transformation. You will help customers leverage Google Cloud products to increase productivity, collaboration, and innovation.In this role, you will develop expertise in Google Cloud technology and architecture by troubleshooting, reproducing, and determining...
-
Technical Business Solutions Expert
2 tygodni temu
Warszawa, Mazovia, Polska Microsoft Pełny etatCompany OverviewAt Microsoft, our mission is to empower every person and organization on the planet to achieve more. We are committed to creating a culture of innovation, collaboration, and inclusion where everyone can thrive.Job DescriptionWe are seeking a highly skilled Technical Business Solutions Expert to join our Central Europe sales team. As a key...
-
IT Business Solutions Expert
4 tygodni temu
Warszawa, Mazovia, Polska Alter Solutions Pełny etatJob SummaryDetailed-oriented IT professional sought to provide expert analysis and guidance for the development and implementation of large-scale software systems. The ideal candidate will possess strong business acumen, excellent communication skills, and the ability to collaborate effectively with cross-functional teams.Key ResponsibilitiesLiaise with...
-
Senior Technical Expert
3 tygodni temu
Warszawa, Mazovia, Polska Infotree Global Solutions Pełny etatAbout the RoleWe are currently seeking a highly skilled Senior Technical Expert to join our team at Infotree Global Solutions. As a key member of our financial technology group, you will be responsible for designing and implementing new regulatory reporting software, tackling big data challenges, and leveraging various technologies to optimize data...
-
Technical Solutions Expert
4 dni temu
Warszawa, Mazovia, Polska Oracle Pełny etatAbout the RoleWe are seeking a highly skilled Technical Solutions Expert to join our team in Warsaw. As a Principal Sales Consultant, you will be responsible for formulating and leading presales technical / functional support activity to prospective clients and customers while ensuring customer satisfaction.Key ResponsibilitiesAct as a technical resource and...
-
Technical Solutions Architect
4 tygodni temu
Warszawa, Mazovia, Polska Infotree Global Solutions Pełny etatAt Infotree Global Solutions, we are seeking a highly skilled Technical Solutions Architect to join our team. As a key member of our organization, you will be responsible for designing and implementing cutting-edge solutions that drive business growth and innovation.Key Responsibilities:Design and implement scalable, secure, and reliable software...
-
EDI Solutions Expert
4 tygodni temu
Warszawa, Mazovia, Polska DSV Pełny etatJob Overview We are seeking a highly skilled EDI Solutions Expert to join our team at DSV. The ideal candidate will have extensive experience in translating customer business needs into technical solutions, as well as coordinating integration projects for EDI solutions. Key Responsibilities As an EDI Solutions Expert, you will be responsible for...
-
Warszawa, Mazovia, Polska Webfleet Solutions Pełny etatRole OverviewWe are seeking a dedicated Customer Service Expert to join our team at Webfleet Solutions. As a key member of our support staff, you will be responsible for providing exceptional customer service and technical support to our clients.About the RoleThis is an exciting opportunity to work with a dynamic team that is passionate about delivering...
-
Technical Solutions Engineer Data Analytics Expert
2 tygodni temu
Warszawa, Mazovia, Polska Google Pełny etatAbout the RoleAt Google, we're constantly pushing the boundaries of innovation and excellence. As a Technical Solutions Engineer Data Analytics Expert, you'll play a critical role in helping our customers unlock the full potential of our data analytics solutions.We're looking for an exceptional individual who can develop in-depth expertise in Google Cloud's...
-
Business Applications Solutions Expert
2 tygodni temu
Warszawa, Mazovia, Polska Microsoft Pełny etatJob SummaryWe are seeking a highly skilled Business Applications Solutions Expert to join our team at Microsoft. As a Business Applications Solutions Expert, you will play a key role in helping our customers digitally transform their businesses and drive new sources of revenue.About the RoleAs a Business Applications Solutions Expert, you will be responsible...
-
Technical Solutions Professional
4 tygodni temu
Warszawa, Mazovia, Polska Palo Alto Networks Pełny etatJob OverviewPalo Alto Networks is seeking a highly skilled Cybersecurity Consultant Expert to join our team. As a key member of our Solutions Consulting community, you will be responsible for providing technical expertise and guidance to our customers in their network security and zero trust journey.Key ResponsibilitiesCollaborate with sales teams to...
-
Technical Solutions Architect
2 tygodni temu
Warszawa, Mazovia, Polska ALTER SOLUTIONS Pełny etatCompany OverviewALTER SOLUTIONS is a forward-thinking IT services provider that empowers clients worldwide with innovative solutions.We foster collaboration between our employees and clients by understanding their needs and matching them with the right skills. This philosophy drives our mission to deliver exceptional experiences for all stakeholders.Job...
-
Technical Solutions Specialist
2 tygodni temu
Warszawa, Mazovia, Polska PromiseGroup Pełny etatAt Promise Group, we are seeking a highly skilled Technical Solutions Specialist to join our team in the role of Security Expert.As a key member of our sales team, you will be responsible for promoting and selling Microsoft security solutions to empower customers to achieve their business goals through digital transformation. You will leverage your expertise...
-
Technical Sales Expert
2 tygodni temu
Warszawa, Mazovia, Polska Fortinet Pełny etatJob SummaryWe are looking for a skilled Technical Sales Expert to support our sales organization in all technical matters.Key Responsibilities:Lead technical aspects of sales cycles with customers, from RFIs to RFPs and RFQs.Participate in project management and POCs with internal and customer teams.Listen to customer technical requirements and build...
-
Cloud Solutions Expert
3 tygodni temu
Warszawa, Mazovia, Polska AWS EMEA SARL (Poland Branch) Pełny etatAbout the RoleThe AWS EMEA SARL (Poland Branch) is seeking a highly skilled Cloud Solutions Expert to join our team. As a key member of the Enterprise Support team, you will be responsible for delivering exceptional cloud services to our customers. Your primary objective will be to understand our customers' business needs and develop strategic plans to meet...
-
Client Solutions Expert
4 tygodni temu
Warszawa, Mazovia, Polska NielsenIQ Pełny etatJob Title: Client Solutions ExpertJob Summary:We are seeking a Client Solutions Expert to join our team at NielsenIQ. As a Client Solutions Expert, you will be responsible for owning the operational design of our client offering, ensuring it delights clients while maintaining the NIQ offer in the marketplace in a sustainable manner.Key...