Technical Solutions Expert

4 tygodni temu


Warszawa, Mazovia, Polska Blue Yonder Pełny etat

The Technical Account Advisor plays a pivotal role in ensuring timely and satisfactory resolutions of all technical and operational cases. This individual maintains ownership of the customer JDA SaaS solution environment and supports Customer Success Managers to ensure customer satisfaction through service delivery planning and execution.

Key responsibilities include collaborating with CSMs to drive adoption and satisfaction, producing and delivering monthly SLA reports to customers, and ensuring SLA compliance. The Technical Account Advisor must also ensure adherence to SaaS policies and procedures, own inbound customer calls/case handling, and drive all service management activities. Additionally, this role involves owning disaster recovery process and issue resolution, providing technical/feature-specific advice, and preparing for and participating in business reviews.

Primary KPIs include:

  • Customer Health: SLA performance management, operational efficiency improvement
  • Customer Satisfaction: NPS/CSAT scores, customer retention, attrition, and churn
  • Advocacy: Growth in reference-able customers

Secondary KPIs focus on adoption, commercial growth, and annual recurring revenue.

At Blue Yonder, we strive to create an inclusive environment that values diversity, inclusion, and equality. Our Core Values unite us and drive our success, and we invite like-minded individuals to join our team.

We are an equal opportunities employer and welcome applications from all qualified candidates. Blue Yonder is committed to fostering an inclusive environment and promoting diversity, equity, and inclusion in all aspects of our business.



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