Service Excellence Manager
7 dni temu
We are seeking an experienced professional to join our team as the Manager, HR Services - Service Excellence Operations. This role is critical to delivering exceptional HR services that align with our company's vision and goals.
Key Responsibilities- Develop and implement strategic plans to improve HR processes and services.
- Collaborate with cross-functional teams to drive process improvements and service delivery enhancements.
You will be responsible for identifying opportunities for process improvements and implementing changes to enhance efficiency and effectiveness. Additionally, you will manage transition plans, timelines, and resource allocation strategies to ensure smooth and efficient implementation of services with minimal disruption.
As a leader, you will also act as a liaison between HR Services and other HR/business units, building and maintaining strong relationships with internal and external stakeholders. You will provide expert advice and support on HR Services best practices and lead, mentor, and develop the HR Services team to build a high-performance team.
Requirements- Bachelor's or Master's degree in Human Resources, Business Administration, or related field.
- Minimum of 8 years of experience in HR operations, with at least 2 years in a management role.
- Proven track record in leading HR process improvements and service delivery enhancements.
- Strong understanding of HR systems and technologies, with experience in implementing HR automation tools.
- Excellent leadership, communication, and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Ability to manage multiple priorities in a dynamic, fast-paced environment.
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