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Service Excellence Manager

2 tygodni temu

Warszawa, Mazovia, Polska TN Poland Pełny etat
Role Overview

We are seeking a seasoned leader to join our team as a Logistics Customer Service Leader. In this role, you will be responsible for leading a team of customer service professionals to provide excellent customer experience through efficient and highly skilled teams.

The successful candidate will have prior leadership experience in relevant industries, with strong strategic planning and goal setting skills. They will be able to work collaboratively with cross-functional teams to drive business growth and deliver exceptional results.

Key Responsibilities:

  1. Lead a team of customer service professionals to provide excellent customer experience
  2. Manage all aspects of the Customer Experience team activities, drive implementation of commercial and operational strategies
  3. Organize, coach, challenge, and develop team members, including proactive daily support
  4. Maintain and develop strong relationships with customers
  5. Drive continuous improvement, monitor team performance against set targets