Customer Service Operations Coordinator

6 godzin temu


Gdańsk, Pomerania, Polska Arla Global Shared Services Sp. z o.o. Pełny etat
Company Overview:
A leading international dairy company, Arla Global Shared Services Sp. z o.o., is seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Operations Coordinator. This role will be responsible for handling day-to-day order management, resolving disputes and queries, preparing reports, and proactively communicating with customers.

Key Responsibilities:
- Handle orders, ensure smooth processing, and address customer queries via phone and email
- Communicate effectively with colleagues across departments, including customer service, production, warehouse, and transport planning
- Register, track, and resolve disputes while maintaining strong customer relationships
- Prepare reports for business units and maintain accurate customer master data

Requirements:
We are looking for dedicated individuals who thrive in a dynamic environment and are driven to work flexible hours. Comprehensive training will be provided. Ideally, you bring the following to the table:
- Fluency in English and Danish (B2/C1 level) with excellent written and verbal communication skills
- A proactive, solution-oriented mindset with strong organizational skills and attention to detail
- A One-Team spirit and ability to thrive in a fast-paced support center environment
- Familiarity with IT systems, digital tools, and SAP and CSM (training provided if needed)

What We Offer:
At Arla Global Shared Services Sp. z o.o., you'll find a truly international environment with opportunities to collaborate across cultures and borders. Benefits include:
- A global operating environment
- Comprehensive medical care and life insurance
- Additional perks like gym memberships, vouchers, travel points, or cinema tickets
- A Scandinavian work style with no dress code
- Expert training, professional induction programs, and development opportunities
- Financial support for your education
- A relocation package
- Employee referral and assistance programs
- Support for a healthy lifestyle

Join Our Team:
As a Customer Service Operations Coordinator, you'll play a key role in achieving our targets and KPIs. If you're positive, open-minded, highly motivated, and proactive with excellent communication and analytical skills, you might be the perfect fit for this role.

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