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Customer Service Representative

1 tydzień temu


Katowice, Silesia, Polska TN Poland Pełny etat

As a leading airline, Ryanair is looking for dedicated individuals to join their customer support team. Based in Katowice, Poland, this role offers a unique opportunity to work with a dynamic and international company.

Job Overview

Ryanair is Europe's most popular airline, operating over 2,400 flights daily and connecting 37 countries. With a fleet of more than 450 aircraft, we are constantly expanding our services to meet the needs of our passengers.

We are seeking passionate and customer-focused individuals to provide exceptional support to our passengers. As a member of our team, you will be responsible for assisting passengers with travel-related issues, providing information on baggage, booking tickets, and rescheduling flights.

Key Responsibilities:

  1. Assist passengers via incoming calls/chat/e-mails on travel-related topics
  2. Provide accurate and timely information to ensure a seamless travel experience
  3. Work collaboratively with colleagues to resolve complex customer issues

Requirements:

  • Knowledge of English (min. B2)
  • Ability to operate Windows operating system and MS Office package
  • Excellent communication and interpersonal skills
  • High personal culture and customer orientation
  • Commitment to delivering exceptional customer service

What We Offer:

  • Indefinite Employment Contract
  • Modern workplace in Katowice with a multinational environment
  • Attractive salary with performance bonuses and rewards
  • Fully-paid training prior to direct contact with customers
  • Training and development programs
  • Medical services and Private medical care, Group insurance program
  • Sports and leisure program, as well as My Benefit Cafeteria
  • A dynamic and international work environment with career opportunities
  • Social activities, events, and celebrations
  • Flexible working days and hours
  • Substantive support from leaders and coaching for improvement
  • Possibility of promotion in the company structure