IT Support Specialist Warsaw

4 tygodni temu

Warszawa, Mazovia, Polska Vertiv Pełny etat

About Us

Vertiv is a leading provider of products and solutions that keep critical technologies running 24/7. With a portfolio spanning power, thermal, and infrastructure management, software, and services, we help some of the world's largest names in the industry bring new capacity online faster and at a lower cost.

About the Role

We are seeking an End User Services Analyst to join our team in Warsaw, Poland. As a member of our EMEA End User Computing team, you will provide internal user support for employees in Poland and other countries in Eastern Europe.

Key Responsibilities

  • Internal User Support: Provide timely IT support for Vertiv Employees, including troubleshooting and proactive problem prevention.
  • Work Tracking: Track work and user requests through our global ticketing system for efficient management.
  • Procurement Management: Manage procurement of IT equipment, software, and services, adhering to specifications and approval processes.
  • Collaboration with Global IT Teams: Collaborate with Global IT teams on projects, requests, and security policies.
  • Security Administration: Administer corporate security measures, including antivirus protection and data retention policies.
  • Security Measure Implementation: Implement and manage hard-drive encryption on corporate laptops for enhanced security.
  • On-Call Support: Serve as on-call support for network outages, coordinating with global networking team for resolution.
  • Maintenance of Knowledge: Maintain hardware and software knowledge for local business needs; consult employees on technology use.
  • Equipment Installation and Preparation: Prepare and install new IT equipment, software, and workstations to meet business requirements.
  • User Account Administration: Administer user network accounts, passwords, and supervise network room maintenance.

Qualifications

  • Education: Bachelor’s degree in Information Science/Computer Science/MIS.
  • Experience: Fresh graduates to max. 2 years of experience.
  • Technical Skills
    • Excellent knowledge of Windows Operating System.
    • Good knowledge of network technology and protocols.
    • Troubleshooting of hardware and software problems.
    • Active user of MS Office (Excel, Word, PowerPoint).
    • Not mandatory but welcome: Microsoft, Cisco, ITIL or similar certification.
  • Practical Skills
    • Good analytical skills.
    • Assessment skills.
    • Organizational skills.
  • Core Competencies
    • Good communication skills.
    • Initiative.
    • Creative.
    • Persuasive.
    • Able to deal with conflict.
    • Problem solving.
    • Detail oriented.
    • Analytical.
  • Languages
    • Fluent in Polish and English.

Salary Range

The estimated salary for this role is approximately €35,000 - €50,000 per annum, depending on qualifications and experience.

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