IT Support Specialist

5 dni temu

Warszawa, Mazovia, Polska Dentons Pełny etat

About the Opportunity

Dentons is a global law firm with a presence in various locations. We are currently looking for an IT Support Specialist to join our team in Warsaw.

**Job Description:**

  • Provide first-line technical support, answering user queries relating to hardware and software problems, via phone or email
  • Analyze user problems or enquiries
  • Follow through to resolution within agreed SLAs (Service Level Agreements)
  • Provide excellent customer service, ensuring users are able to continue to work
  • Give customers confidence that their issue is understood and being dealt with promptly, keeping them informed of progress, driving issues through to resolution, offering workarounds where applicable
  • Log all IT incidents and Service Requests on the ticketing system, where appropriate, escalate any issue to third-line support in a timely manner
  • Adhere to local and regional IT operational standards
  • Adhere to duties as assigned to fully meet the requirements of the position
  • Be able to work on given shifts between 8:00-24:00 (working from home or office).

Requirements

Technical Skills

  • General understanding of IT principles (Hardware, Software, Networking, Security, Virtualization, mobile devices)
  • Knowledge of Windows 10 (troubleshooting), Active Directory, Outlook/Exchange, VPN, Citrix, VM solutions and remote support tools (at least few of them)
  • Experience of working with applications used by legal firms (time capture, document comparison, legal information systems)

Personal Skills & Attributes

  • Knowledge of spoken/written English (desired C1/C2 level)
  • High level of empathy, professionalism and diplomacy
  • Skills to work as part of the team with and 'can-do' attitude
  • Good organizational and prioritizing skills
  • Willingness to learn new technologies and have a motivation to grow in the IT industry
  • Past experience in corporate IT department – Help Desk, Service Desk or Desktop Support.

Benefits

We offer a competitive salary of approximately €35,000-€45,000 per year, depending on experience, as well as opportunities for career growth and professional development.

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