Trading Services Analyst

2 tygodni temu

Kraków, Lesser Poland IG Group Pełny etat
Job Description

Trading Services Analyst

We are a global leader in the financial services industry, seeking a Trading Services Analyst to join our team. As a key member of our client-facing team, you will be responsible for providing exceptional support to our global client base.

Your role will involve:

  • Providing front-line support to clients across various channels, including phone, email, web chat, and social media
  • Answering queries from clients on our products and platforms
  • Resolving trade queries and disputes
  • Dealing and executing trades for clients over the phone, after completing relevant training
  • Providing technical support to clients with our front-end platforms and chart packages
  • Conducting audit checks and client administration tasks
  • Participating in and running various local and international projects or initiatives

You will have the opportunity to develop a strong understanding of financial markets, stock exchanges, macro-economic events, and various financial instruments. You will also benefit from exposure to a vibrant, commercially driven environment, with development opportunities encompassing client reactivation and retention, premium client service, Trading Services specialisms, and dealing and managerial roles.

Requirements

We are looking for a candidate with a genuine interest in working in financial markets and client services. You will need:

  • A degree-level education
  • Fluency in primary support languages: German (written and spoken)
  • Fluent competency in English (verbal and written)
  • Excellent interpersonal and communication skills
  • A logical and analytical approach to problem-solving
  • Confidence to employ basic maths skills, particularly mental arithmetic
  • Strong organisational and time management skills
  • Ability to work under pressure
  • Literacy in MS Office

Desirable:

  • Experience of working within a financial or banking environment, or experience of working in a client servicing team or sales
  • Good working knowledge of any additional European language would be a distinct advantage
What We Offer

We offer a range of benefits, including:

  • Home office equipment reimbursement
  • Annual financial bonus
  • Private medical cover for you and your family/partner (Medicover)
  • Multikafeteria system (you can choose a multisport card, vouchers, etc.)
  • Life insurance (Generali)
  • Employee-led LGBTQ+, Women's, Black, and Parents & Carers networks with an annual budget for organizing events & projects that foster an open, diverse, and inclusive culture
  • Career-focused technical and leadership training in-class and online, incl. unlimited access to LinkedIn Learning platform
  • Well-being events as well as Employee Assistance Programme
  • Summer picnic, New Year party and other social events
  • Additional days off a year - to celebrate your Birthday and for voluntary work
  • App-based parking spots booking system
  • Stretching sessions
  • Wellbeing weeks
Where You'll Work

We follow a hybrid working model, which allows for a great balance between work and personal life. You will be working with our global Trading Services team, located around the world in London, Chicago, Melbourne, Johannesburg, Singapore, Dubai, and Bangalore.

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