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Customer Service Specialist

1 tydzień temu

Wrocław, Województwo dolnośląskie, Polska Alpha Personnel Recruitment Ltd Pełny etat

About Alpha Personnel Recruitment Ltd

We are a dynamic company with a strong reputation built over the years, delivering exceptional service through our friendly, knowledgeable, and customer-focused team.

This is a full-time role, Monday – Friday with a 7.30am start to the day. Responsible for providing exceptional customer service, you'll be scheduling the installations and servicing for the air conditioning team. Working closely with the Team Leader, technicians, and contractors you will ensure the smooth day-to-day running of the team and support the business with daily administration tasks. As one of the first points of contact for customers and service providers, you will provide great interactions through answering incoming calls, emails, and queries.

Organising all aspects of service delivery, this role demands a high level of organisation, multi-tasking, and the ability to prioritise.

Our ideal candidate must be a self-starter, organised, and have great attention to detail. A team player with a can-do attitude, you demonstrate initiative with a willingness to learn and succeed.

  • You must be able to liaise with a diverse range of customers
  • Excellent skillset in Microsoft Office applications
  • Strong communication skills, both verbal and written
  • Good organisational and time management skills
  • High level of interpersonal skills, both written and verbal
  • The ability to work autonomously and in a team environment

Benefits of working at Alpha Personnel Recruitment Ltd:

  • Dynamic company with career opportunities
  • Supportive and friendly team environment
  • On-going training and development provided
  • Staff Buying Scheme