Customer Experience Manager
6 dni temu
We are seeking an experienced Customer Experience Manager - German Speaking to join our team at Goodyear Dunlop Tires Germany GmbH. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring that customer needs are met. Your primary goal will be to lead and support a customer-facing team in handling customer orders, claims, returns, and other order-to-cash related customer requests.
Key Responsibilities:
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Lead and support a customer-facing team to ensure timely and efficient handling of customer requests.
- Work closely with other CS teams, Sales, and departments to ensure that assigned customer requirements are met.
- Drive the company and supply chain strategy in all team dealings with customers.
- Contribute to and support the company's one-team philosophy by continuously developing communication skills, proactive mindset, and business expertise.
Requirements
To be successful in this role, you will need to have:
- A minimum of 2 years' experience in a customer-facing environment.
- Proactivity with the ability to work with various stakeholders, often remotely.
- Strong user level in main MS Office applications and relevant SAP transactions.
- Ability to establish strong relationships and collaboration with customers through efficient and effective communication.
- Demonstrated affinity with or established knowledge on the main features and qualities of Goodyear's tires and products.
- Supply chain understanding and ability to maximize collaboration with customers to plan, produce, order, deliver, and bill the right products at the right time.
-
Customer Experience Manager
5 dni temu
Warszawa, Mazovia, Polska Inter IKEA Systems B.V. Pełny etatAt Inter IKEA Systems B.V., we are seeking an experienced Customer Experience Manager to join our team. As a key member of our commercial department, you will be responsible for designing and delivering a consistent, engaging, and positive experience that becomes our competitive advantage in the market.Your Responsibilities:Ensure that customers have a...
-
Customer Experience Manager
3 dni temu
Warszawa, Mazovia, Polska Westwing Pełny etatWe are seeking a highly skilled Customer Experience Manager to join our Operations team. In this role, you will be responsible for developing and implementing initiatives that elevate customer experience and improve delivery performance.About the RoleThis is an exciting opportunity to join our dynamic team as we continue to grow and expand our e-commerce...
-
Operations Manager
7 dni temu
Warszawa, Mazovia, Polska Uncapped Pełny etatAbout UsWe are Uncapped, a fast-growing fintech startup that funds the world's top e-commerces. Our mission is to deliver exceptional experiences to our customers and create a positive impact on their lives.We are looking for a talented OPERATIONS MANAGER - CUSTOMER EXPERIENCE to join our team. In this role, you will be responsible for leading and growing...
-
Customer Experience Manager
2 dni temu
Warszawa, Mazovia, Polska GlaxoSmithKline Pełny etatRole SummaryThis Customer Experience Manager role involves leading and supporting the implementation and execution of omnichannel campaigns for vaccines in selected EU Countries.You will partner closely with production agency, medical affair managers, and third-party agencies to drive timely plan execution.Key Responsibilities:Campaign Implementation: Lead...
-
Customer Experience Manager
9 godzin temu
Warszawa, Mazovia, Polska Allegro Pełny etatWe are looking for a highly skilled Senior Product Manager to join our team. As a key member of our product organization, you will be responsible for developing and executing strategies that drive business growth and customer satisfaction.Responsibilities:Developing and maintaining product vision and strategyCollaborating with cross-functional teams to...
-
Customer Experience Innovator
7 dni temu
Warszawa, Mazovia, Polska Michael Page Pełny etatDigitalization of Customer Service ProcessesWe are looking for a skilled Project Manager to take charge of our digitalization efforts in customer service. This includes driving the implementation of AI, chatbots, CRM, and automation tools to optimize customer service processes.The ideal candidate will have experience in process analysis and technology...
-
Customer Experience Specialist
2 dni temu
Warszawa, Mazovia, Polska Creatio Pełny etatJob OverviewWe are looking for a skilled Customer Success Manager who will be responsible for maintaining and developing customer relationships at Creatio. The ideal candidate will have a strong background in customer-facing roles and excellent communication skills.Key Responsibilities:Managing customer portfolios effectively through regular meetings and...
-
Customer Experience Manager
4 dni temu
Warszawa, Mazovia, Polska IKEA Pełny etatAt IKEA, we strive to provide an exceptional customer experience that sets us apart from the competition. As a Customer Experience Manager, you will be responsible for designing and delivering a consistent, engaging, and positive experience that becomes our competitive advantage in the market.Your Key Responsibilities:Create a seamless customer journey...
-
Project Manager for Digital Customer Experience
3 tygodni temu
Warszawa, Mazovia, Polska TN Poland Pełny etatProject Manager for Digital Customer Experience (DCX) Migration ProjectWe are seeking an experienced Project Manager to lead the Digital Customer Experience (DCX) Migration Project. This role involves working remotely with a team based in Switzerland, with a focus on the Swiss market.The position is pivotal in improving and transforming the customer journey...
-
Customer Experience Manager
2 dni temu
Warszawa, Mazovia, Polska Avature Pełny etatCompany OverviewL'Oréal Consumer Products is a market beauty leader dedicated to democratizing the best of beauty. Our mission is to create sustainable beauty products and experiences, making them accessible to everyone around the world.We have a diverse environment with a wide range of brands and communities. Our goal is to enhance emerging trends and...
-
Customer Experience Research Lead
6 dni temu
Warszawa, Mazovia, Polska Equinix, Inc. Pełny etatAbout the RoleWe are seeking a highly motivated and detail-oriented Customer Experience Research Program Manager to lead customer experience research initiatives.This role will be responsible for designing, implementing, and managing research programs across multiple functional groups that provide actionable insights into customer behavior, preferences, and...
-
Digital Experience Manager
6 dni temu
Warszawa, Mazovia, Polska Equinix, Inc. Pełny etatAbout the RoleEquinix is the world's digital infrastructure company, operating over 260 data centers across the globe. As a highly motivated and detail-oriented Customer Experience Research Program Manager, you will lead customer experience research initiatives to drive actionable insights into customer behavior, preferences, and...
-
Manager of Customer Experience Improvement
2 dni temu
Warszawa, Mazovia, Polska Allegro Pełny etatWe are looking for a highly skilled Manager of Customer Experience Improvement to join our team at Allegro. As a key member of our team, you will be responsible for driving conversion rate improvements across our entire platform.About the Job:You will be responsible for detecting conversion blockers and identifying opportunities for improvement by...
-
Customer Journey Manager
22 godzin temu
Warszawa, Mazovia, Polska Helprise Pełny etatAbout the PositionThe Customer Journey Manager will play a critical role in developing and implementing customer experience strategies that drive business growth and customer satisfaction.Key Responsibilities:Collaborate with cross-functional teams to develop and execute customer journey maps.Conduct customer research and analysis to inform customer...
-
Global Customer Experience Director
2 dni temu
Warszawa, Mazovia, Polska GlaxoSmithKline Pełny etatAbout the OpportunityThis role provides a unique chance to make a significant impact on the success of our omnichannel campaigns. As a CX Delivery Manager, you will work closely with cross-functional teams to develop and execute operational plans, analyze campaign performance, and drive business growth.Your Key Responsibilities:Develop operational plans and...
-
Student Experience Manager
7 dni temu
Warszawa, Mazovia, Polska Yugo Pełny etatAbout UsAt Yugo, we're passionate about providing an extraordinary living experience that supports the transition to and from student life. We're a force for good, harnessing our passion to deliver an unforgettable experience for our students.What You'll DoSpace Management: Oversee the day-to-day activities of the residence, ensuring the smooth operation of...
-
Customer Experience Specialist
19 godzin temu
Warszawa, Mazovia, Polska Arche Consulting Pełny etatCustomer Experience Specialist (with Italian)87_29239ObowiązkiManaging customer experience across different markets. Conducting satisfaction surveys and analyzing feedback to drive improvements. Collaborating with internal teams to implement customer-focused solutions. Developing strategies to enhance customer engagement and satisfaction. Identifying...
-
Customer Experience Expert
1 dzień temu
Warszawa, Mazovia, Polska Cpl Healthcare Pełny etatWe are looking for a highly motivated Customer Experience Expert to join our team in Warsaw, Poland. As an expert in customer experience, you will play a crucial role in ensuring that our valued clients receive exceptional customer support.Your primary responsibility will be to handle customer inquiries related to contracts, billing, and technical issues...
-
Senior Customer Experience Lead
4 dni temu
Warszawa, Mazovia, Polska IKEA Pełny etatWe are seeking a highly skilled Customer Experience Manager to join our team in Poland. As a key member of our Commercial Department, you will be responsible for designing and delivering a consistent, engaging, and positive customer experience that drives business growth and improvement.Your Key Objectives:Develop and implement strategies that enhance...
-
Warszawa, Mazovia, Polska Inchcape plc Pełny etatJob OverviewInchcape plc is a leading global automotive distributor operating in over 40 markets. We partner with top brands to power better mobility today and in the future. As a Client Experience Regional Manager, you will play a critical role in shaping our customer experience strategy and driving business growth through exceptional client...