Senior Team Coordinator with Multilingual Expertise
1 dzień temu
This exciting opportunity is available for a Senior Team Coordinator to join our Capita team in Krakow, Poland.
About the RoleWe are seeking an experienced professional with strong leadership skills and proficiency in French to take on this key position. As a Senior Team Coordinator, you will be responsible for overseeing the quality and quantity of outputs from assigned customer associates.
You will ensure that these associates develop the required specialist knowledge, communication requirements, and process knowledge to deliver exceptional results.
Your primary focus will be on controlling deployment times, including duty rosters and breaks, while also driving productivity and target achievement regarding operational and project-specific key figures.
As part of your responsibilities, you will lead customer associates through meetings and follow-up sessions to maintain adherence to quality and quantity targets.
You will also be responsible for performance management, maintaining standards, processes, and workflows, as well as conducting employee reviews.
In addition, you will maintain project documentation, plan training courses, organize team meetings, and prepare required reports and presentations.
A strong understanding of relationships and excellent relations-building skills are essential for success in this role.
About YouTo be considered for this position, you must have a C1+ level in German or French, B2/C1 English language proficiency, and experience in a Deputy Team Leader or Supervisor role.
You should be customer-oriented, have excellent organizational and communication skills, and possess strong analytical and critical thinking abilities.
A service-oriented attitude, appreciation for diversity, and respect for colleagues are vital qualities for this role.
What's In It For You?As a valued member of our team, you can expect a range of benefits, including access to our Employee Network Groups, opportunities for internal training, and a multinational environment with strong ties to UK business culture.
You will also receive LuxMed medical healthcare and Generali group insurance, as well as Multisport Plus/Classic or MultiKafeteriabenefitsystems.
A positive atmosphere with excellent work-life balance and a 30-minute lunch break included in the 8-hour working day make this an attractive opportunity for those seeking a fulfilling career.
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