Enterprise CRM Consultant

18 godzin temu


Kraków, Lesser Poland emagine Sp. Z o.o. Pełny etat
Job Summary
We are seeking an experienced Enterprise CRM Consultant - Microsoft Dynamics 365 to join our team. In this role, you will be responsible for implementing and optimizing CRM solutions for a global banking platform spanning 60+ countries. You will work closely with stakeholders to gather, document, and analyze business processes, identifying opportunities for improvement.

Key Responsibilities
- Participate in all phases of solution implementation, from analyzing customer requirements to configuring and testing Microsoft Dynamics 365 applications
- Collaborate with stakeholders to gather, document, and analyze business processes, identifying opportunities for improvement
- Provide expertise on Microsoft Dynamics functionality, aligning client processes with platform capabilities
- Utilize Microsoft technologies and tools, including VSTS, PowerApps, and ALM stack, to deliver tailored solutions
- Configure and customize Dynamics 365 applications to meet customer requirements
- Conduct workshops, training sessions, and acceptance testing to ensure successful adoption of the solution
- Contribute to practice improvements through suggestions and implementation of new processes and methodologies

Requirements
To be successful in this role, you will need:
- Deep knowledge of core Dynamics 365 functionality
- Expertise in Microsoft ALM stack with proficiency in VSTS/TFS for task tracking
- Strong skills in business modeling, high-level solution architecture, and process-driven implementation
- Proven ability to analyze business problems, document requirements, and re-engineer processes using best practices
- Experience in conducting workshops, planning user acceptance testing, and delivering high-quality solutions

What We Offer
At emagine Sp. Z o.o., we offer a competitive salary package, opportunities for professional growth and development, and a collaborative and dynamic work environment.

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