Customer Service Expert for International IT Projects

7 dni temu


Wrocław, Województwo dolnośląskie, Polska Hemmersbach GmbH & Co. KG Pełny etat

As a Customer Service Expert at Hemmersbach GmbH & Co. KG, you will have the opportunity to make a meaningful impact on customer satisfaction.

About the Job
  • This role requires a strong technical background, along with excellent communication and interpersonal skills.
  • The ideal candidate will possess fluency in both Italian and English, enabling seamless interaction with customers and colleagues.
Key Responsibilities
  1. Provide first-line support for customers experiencing various IT issues, applying problem-solving techniques and critical thinking.
  2. Utilize our ticketing system to manage service requests efficiently, ensuring prompt resolution and customer satisfaction.
  3. Collaborate with internal teams to resolve complex IT problems, leveraging collective expertise and resources.
  4. Communicate effectively with customers, keeping them informed about progress and delivering timely solutions.
Essential Requirements
  • Familiarity with Windows operating systems and popular software applications.
  • Strong analytical and problem-solving skills, combined with attention to detail.
  • Excellent communication and teamwork skills, with a customer-centric approach.
  • Ability to adapt to changing priorities and deadlines, while maintaining a positive attitude.
About Our Company

Hemmersbach GmbH & Co. KG is a renowned provider of IT infrastructure services, serving top companies globally.

We pride ourselves on delivering high-quality solutions that meet and exceed customer expectations.

In addition to our commitment to excellence, we prioritize social responsibility, donating a portion of our profits to worthy causes.



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