Customer Support Team Leader

2 tygodni temu

Warszawa, Mazovia, Polska Booksy International Sp. z o.o. Pełny etat

Working in a rapidly growing and evolving company comes with its own set of opportunities and challenges. If you prefer a stable environment, with clear processes and structures then, we've got to be honest, you won't always find that here. However, if you're a driven self-starter, with initiative and the motivation to grow your career in an environment that's rapidly changing as we scale-up globally, then the chances are that you'll absolutely love it at Booksy.

The people you'll like to work with and things you'll enjoy impacting:

As a  Customer Support Team Leader your purpose will be to oversee a team of advisors both working on inbound calls and specialized in technical matters, social media support and revenue growth. You will be responsible for coordinating their work, ensuring the achievement of team KPIs, and driving performance. Additionally, you will introduce innovations and establish new standards to optimize and enhance processes.

Your main responsibilities:

  • Setting and evaluating team members' goals.
  • Analyzing the achievement of KPIs and other metrics and discussing them with team members.
  • Preparing analyses and presentations of results.
  • Reporting results, team status, and atmosphere to superiors.
  • Organizing team work.
  • Checking the correctness of tasks completed by the team.
  • Monitoring adherence to established work standards.
  • Continuously monitoring customer contacts handled by the team.
  • Supporting the team in resolving current customer issues.
  • Developing team members' competencies related to their roles and motivating them.
  • Reporting ideas and identifying irregularities in Booksy Biz and Booksy for Clients according to established procedures.
  • Proposing, reviewing, and changing Customer Success processes.
  • Looking for new technical solutions improvements and sharing recommendations with the technical team to drive innovation.
  • Cooperating closely with the product support team.
  • Preparing solutions to increase revenue from cooperation with high value clients.

Requirements

Essentially, to ensure you succeed in this role you're going to need…

  • Minimum 3 years of experience in inbound customer service.
  • Minimum 2 years of experience in team management.
  • Familiarity with customer service metrics and tools.
  • Strong technical skills.
  • Ability to work independently and take on challenges.
  • Proficiency in Polish at C1 level and English at a min. of B2 level.

It will also help you to have..

  • Knowledge of Salesforce or similar tools.
  • Experience in Customer Support with upsell and high value clients.

Benefits

Some of the benefits we offer are:

  • This is a fully remote position, we take pride in being a globally distributed team.
  • Private medical care from Allianz health (subsidized by the company - various packages to choose from).
  • Multisport card (voluntary and unsubsidized - various options to choose from).
  • Additional life insurance from PZU (voluntary and unsubsidized).
  • Pethelp (voluntary and unsubsidized).
  • Online consultations with Psychologist Booksy (fully subsidized by the company).
  • Wellbeing tools (Worksmile and Officevibe).
  • Happiness Team initiatives.

______

Our Diversity and Inclusion Commitment:

We work in a highly creative and diverse industry so it goes without saying that we strive to create an inclusive environment for all. We welcome people from all backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us at  , so we can best support you.

Kindly submit your application and CV in English to ensure it is successfully reviewed.

  • Team Leader Customer Service

    2 tygodni temu

    Warszawa, Mazovia, Polska TN Poland Pełny etat

    Social network you want to login/join with:Team Leader Customer Service - Medical Devices (on-site), WarsawClient: AbbottLocation: Warsaw, PolandJob Category: OtherEU work permit required: YesJob Reference:f5167b818b25Job Views:4Posted:28.03.2025Expiry Date:12.05.2025Job Description:The OpportunityFor our Medical Devices Division, we are currently looking...

  • Customer Experience Leader

    3 dni temu

    Warszawa, Mazovia, Polska AI Tech Suite Pełny etat

    We are seeking a highly motivated and experienced Customer Experience Leader to join our team at Zing Coach. In this role, you will be responsible for leading a team of support agents and ensuring seamless customer experiences. With a strong focus on customer satisfaction, you will work closely with our team to resolve complex customer issues and implement...

  • Customer Support Team Lead

    2 tygodni temu

    Warszawa, Mazovia, Polska ZEN Pełny etat

    Customer Support Team Lead (Poland/remote)About Us:At ZEN, we believe that payment processing should be as effortless as taking a breath—essential to exist but barely noticeable at all. Our goal is to make everyone's finances velvety smooth thanks to a truly peaceful payment platform. We are committed to delivering exceptional customer experiences and...

  • Customer Support Team Lead

    2 tygodni temu

    Warszawa, Mazovia, Polska Tendencys Innovatios Pełny etat

    At Tendencys Innovatios, we are seeking a skilled and motivated Customer Support Team Lead to join our GR8 Platform Business Unit.The successful candidate will be responsible for providing technical support to our clients and ensuring that issues are resolved in a timely and efficient manner.About the RoleThis is an exciting opportunity to work with a...

  • Customer Service Team Leader

    2 tygodni temu

    Warszawa, Mazovia, Polska TN Poland Pełny etat

    Social network you want to login/join with:Customer Service Team Leader (B2B), WarsawClient:VELUX GroupLocation:Warsaw, PolandJob Category:OtherEU work permit required:YesJob Reference:e275561d2e1aJob Views:3Posted:17.03.2025Expiry Date:01.05.2025Job Description:In the VELUX Group, we offer you a world of opportunities and the chance to create a bright...

  • Customer Support Team Lead

    1 tydzień temu

    Warszawa, Mazovia, Polska BrainRocket Pełny etat

    Customer Support Team Lead (French Speaker)We're expanding and moving into our brand-new office in Warsaw, and we're on the lookout for a passionate and experienced Customer Support Team Lead (French Speaker) to lead our efforts in delivering exceptional service to our valued customers If you're ready to take on a leadership role in a dynamic and...

  • IT Support Team Leader

    15 minut temu

    Warszawa, Mazovia, Polska Experis Manpower Group Pełny etat

    Job Tasks:Coordinating the work of L2 support and providing them with substantive support when they are unable to resolve issues independently.Addressing and resolving complex client inquiries through primary support channels.Managing assigned cases to deliver the most effective solutions tailored to client needs.Analyzing the root causes of issues using...

  • assistant team leader

    3 tygodni temu

    Warszawa, Mazovia, Polska pOpshelf Pełny etat

    Work Where You MatterAt Dollar General, our mission is Serving Others We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not...

  • Customer Support Specialist Team Lead

    7 dni temu

    Warszawa, Mazovia, Polska Rossum Pełny etat

    Position OverviewRossum is seeking a highly skilled Customer Support Specialist to join our team. As a key member of our support team, you will play a vital role in ensuring the satisfaction and success of our clients. You will be the primary point of contact for addressing customer inquiries, providing technical assistance, and delivering exceptional...

  • French Speaking Customer Service Leader

    1 tydzień temu

    Warszawa, Mazovia, Polska BrainRocket Pełny etat

    Leadership OpportunityWe are seeking an experienced and skilled French Speaking Customer Service Leader to join our team at BrainRocket. As a key member of our customer support department, you will be responsible for leading a team of customer support agents in delivering exceptional service to our valued customers.About the RoleThis is a mid-senior level...

  • Sales Team Leader

    1 tydzień temu

    Warszawa, Mazovia, Polska TN Poland Pełny etat

    OverviewWe are seeking an experienced Sales Team Leader to join our dynamic team at TN Poland. The successful candidate will be responsible for leading and managing a team of sales professionals, driving revenue growth, and ensuring exceptional customer service.Key Responsibilities:Manage a team of sales representatives to achieve sales targets and exceed...

  • Sales Team Leader

    5 dni temu

    Warszawa, Mazovia, Polska BrainRocket Pełny etat

    We're BrainRocket — an international software development and digital solutions company driven by 1,300 talented professionals across Cyprus, Malta, and Portugal.Here, everything moves at rocket speed: driving innovation, pioneering projects, and fast-tracking careers.Together, we turn ideas into action—let's get startedAs a Sales Team Leader, you will...

  • Senior Support Team Supervisor

    2 tygodni temu

    Warszawa, Mazovia, Polska Gdziepracujemy Pełny etat

    Gdziepracujemy seeks a results-driven leader to drive our customer support team's success.About the Position:Oversee daily operations and ensure alignment with company goals.Develop and implement plans to improve team performance.Cultivate a positive and inclusive work environment.Analyze data to inform decisions and drive growth.Build relationships with...

  • Data Technical Team Leader

    3 tygodni temu

    Warszawa, Mazovia, Polska APN Promise S.A. Pełny etat

    technologies-expected : Power BI technologies-optional : Databricks Snowflake Data Cloud Python about-project : We are currently seeking talented individuals to join our team in the role of Data Technical Team Leader responsibilities : Being able to act as a Power BI Specialist/Architect on customer projects, designing and implementing scalable,...

  • Sales Team Leader

    2 tygodni temu

    Warszawa, Mazovia, Polska BrainRocket Limited Pełny etat

    We're BrainRocket — an international software development and digital solutions company driven by 1,300 talented professionals across Cyprus, Malta, and Portugal.Here, everything moves at rocket speed: driving innovation, pioneering projects, and fast-tracking careers.Together, we turn ideas into action—let's get startedAs a Sales Team Leader, you will...

  • IT System Support Team Leader

    2 tygodni temu

    Warszawa, Mazovia, Polska ipracujzdalnie Pełny etat

    We are seeking a highly skilled IT System Support Team Leader to join our team at ipracujzdalnie. As an expert in designing, implementing, operating, and servicing teleinformatic systems, you will play a key role in coordinating the team responsible for the maintenance and development of NMS/OSS systems.Responsibilities:Ensure the availability of subordinate...

  • Backup Team Leader

    2 tygodni temu

    Warszawa, Mazovia, Polska Lan IT 24 GmbH Pełny etat

    We at LAN IT 24 are currently Looking for Backup Team Leader for Following Locations Warsaw and Gdansk, Hybrid work mode.Start :- ASAPFull time (Mon-Fri/40 hour ) Full TimeTasksArchitecture, Designing, Implementation and administration of the Data Protection and recoveryManaging a team tasked with implementation and operations of a Backup infrastructure,...

  • Customer Support Consultant

    3 tygodni temu

    Warszawa, Mazovia, Polska SupportYourApp Pełny etat

    (fluent Polish & English) Customer Support Consultant (Poland)Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.What You Will Do:Provide...

  • Data Technical Team Leader

    2 tygodni temu

    Warszawa, Mazovia, Polska APN Promise S.A. Pełny etat

    technologies-expected :- Power BItechnologies-optional :- Databricks- Snowflake Data Cloud- Pythonabout-project :- We are currently seeking talented individuals to join our team in the role of Data Technical Team Leaderresponsibilities :- Being able to act as a Power BI Specialist/Architect on customer projects, designing and implementing scalable,...

  • Polish Customer Support Expert

    5 dni temu

    Warszawa, Mazovia, Polska Edgewell Personal Care Italy S.R.L. Pełny etat

    We are seeking a highly skilled Polish Customer Support Expert to join our customer service team at Edgewell Personal Care Italy S.R.L.The ideal candidate will possess fluent language skills in Polish and English, as well as experience in customer service or administration.We offer a competitive salary, attractive benefits, and opportunities for growth and...