Customer Service Representative
2 tygodni temu
Vesuvius are seeking Customer Service Representative. In this position you will be responsible for overseeing end-to-end customers across multiple countries in Central Europe. The role requires capability to operate effectively in a diverse cultural, operational and challenging environment. This includes navigating country-specific procedures, customs clearance requirements and handling region-specific service expectations with a high degree of autonomy and accuracy.
Customer Service Representative role offers a structured progression path aimed at developing expertise in customer service and enhancing the overall customer experience.
Responsibilities:
- Address and resolve customer inquiries efficiently, demonstrating empathy, patience, and accountability
- Proficiently use CRM systems, ticketing software, and other customer service tools to record and track interactions
- Handle basic to complex issues and escalate appropriately, ensuring customer satisfaction and service quality
- Acquire and maintain a deep understanding of company policies, products, and service guidelines
- Work with colleagues to resolve customer challenges and contribute to team goals
- Provide feedback and identify opportunities to enhance service processes and customer satisfaction
Requirements:
- Bachelor's degree in a relevant field is preferred
- Previous experience in customer service, order management or related field is preferred
- Excellent communication and active listening skills
- Fluency in English (B2). German and/or Czech / Ukrainian / Russian would be a plus
- Proficiency in CRM systems, SAP and other relevant software is desirable
- Strong problem-solving and conflict-resolution abilities
- Attention to detail and organizational skills
- Commitment to the company's core values (Courage, Ownership, Respect, Energy)
- Customer-centric mindset with a focus on building strong relationships
- Ability to adapt to changing processes and technologies
- A willingness to participate in training programs, mentorship opportunities, and continuous learning initiatives
We offer:
- Attractive compensation
- Private medical health care
- Lunch card
- Holiday allowance
- Internal referral program
- International work environment
- Creative atmosphere and great people
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