Carrier Onboarding Coordinator

4 dni temu

Kraków, Lesser Poland project44 Pełny etat 40 000 € - 80 000 € rocznie

Why project44?

At project44,
we believe in better.

We challenge the status quo because we know a better supply chain isn't just possible—it's essential. Better for our customers. Better for their business. Better for the world.

With our
Decision Intelligence Platform,
Movement
,
we're redefining how global supply chains operate. By transforming fragmented logistics data into real-time, AI-powered insights, we empower companies to connect instantly, see clearly, act decisively, and automate intelligently. Our Supply Chain AI enhances visibility, drives smarter execution, and unlocks next-gen applications that keep businesses moving forward.

Headquartered in Chicago, IL with a 2nd HQ in Bengaluru, India we are powered by a diverse global team that is tackling the toughest logistics challenges with innovation, urgency, and purpose.

If you're driven to solve meaningful problems, leverage AI to scale rapidly, drive impact daily, and be part of a high-performance team – we should talk.

Job description:

We are looking for a Carrier Onboarding Coordinator to help build out our network of carriers In this role, you will grow and scale the project44 carrier network with a strong focus on truckload carriers.

Key Accountabilities:

  • Own and manage internal workflows to ensure efficient onboarding of carriers into the project44 network
  • Diagnose, troubleshoot, and test carriers' connections to resolve any incidents that may impact their performance metrics
  • Lead carrier/capacity provider/vendor meetings and collaborate with internal stakeholders (Customer Success Managers, Professional Services Managers, Engineering, etc.) to reduce time to go-live and increase satisfaction for project44 customers and carriers
  • Proactively report and/or escalate risks to project leadership

Requirements & Preferred Skills:

  • Fluency in verbal & written
    Polish
    and
    German or Spanish
    languages are required, any other language is a strong advantage
  • Ideally previous experience in a client-facing or similar positions
  • Knowledge of Supply Chain/Logistics/Transportation operations, Carrier Relations, Carrier Procurement preferred, but not required
  • Excellent problem-solving and communication skills
  • Quick learner, especially around industry knowledge and for technology
  • Experience with Freshdesk/Zendesk and tools like Postman/Observe is a plus
  • Passion for carrier/customer satisfaction and operational excellence
  • Ability to be strategic and roll up your sleeves to accomplish what needs to be done, collaborating with other teams if needed

In-office Commitment:
Our office is where ideas spark, connections thrive, and innovation comes alive. The expectation is to be on-site,
in office four days a week
as this offers the chance to immerse yourself in the energy of the office and collaborate with your co-workers. Together, we're building something extraordinary—learn, grow, and thrive in our fast-paced, transformative environment.

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