Coordinator, Partner Support

7 dni temu

Wrocław, Województwo dolnośląskie, Polska Promethean Pełny etat 66 700 zł - 85 000 zł rocznie

We're growing our Partner Support team and looking for a
Coordinator, Partner Support
who will help us ensure that our global service partners deliver top-quality support for Promethean products - ActivPanels and Projectors.

In this role, you'll become a trusted expert on our hardware, work closely with internal teams and external partners, and support escalated technical cases. You'll play a key part in improving processes and making sure our service experience is consistent and excellent worldwide.

Working time: the second shift (from 3 PM to 11 PM)

Start date: January 2026

Base salary: PLN 66, ,700 + annual bonus

Job Duties And Responsibilities

  • Support and improve global product repair processes
  • Be the go-to person for product and service questions
  • Collaborate with Product Service & Support teams
  • Assist partners with escalated service issues (in-field & workshop)
  • Monitor partner performance and recommend improvements

Job Skills And Qualifications

  • 2+ years of experience working with hardware products - in service, repair, or technical support
  • Practical understanding of electronics and hardware troubleshooting
  • Experience with onsite or workshop repairs is a strong advantage
  • Engineering background (especially Electrical/Electronic Engineering/ Computer Networking / IT ) is a plus, but not required
  • Comfortable with Microsoft Office; Salesforce/BI tools are a plus
  • Proactive, organized, and improvement-driven mindset
  • Strong communication skills

Promethean provides a comprehensive and competitive benefits package that offers the flexibility and security to thrive both inside and outside of work.

Our Benefits Include

  • MultiSport Card
  • Private Medical Insurance with Dental/Vision Coverage

In addition to paid annual leave plus public holidays, Promethean offers the following paid leave:

  • Birthday day off
  • Multicultural day off
  • Two Volunteering Days
  • Well-Being Programs (For example, company-wide health challenges)
  • Reward and Recognition Program
  • Fruity Tuesdays

And more

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