Coordinator, Partner Support

1 tydzień temu

Wrocław, Województwo dolnośląskie, Polska Promethean Pełny etat 250 000 zł - 400 000 zł rocznie
We're growing our Partner Support team and looking for a Coordinator, Partner Support who will help us ensure that our global service partners deliver top-quality support for Promethean products - ActivPanels and Projectors.
In this role, you'll become a trusted expert on our hardware, work closely with internal teams and external partners, and support escalated technical cases. You'll play a key part in improving processes and making sure our service experience is consistent and excellent worldwide.
Working time: the second shift (from 3 PM to 11 PM) Start date: January 2026 Base salary: PLN 66, ,700 + annual bonus 
Job Duties and Responsibilities:
  • Support and improve global product repair processes
  • Be the go-to person for product and service questions
  • Collaborate with Product Service & Support teams
  • Assist partners with escalated service issues (in-field & workshop)
  • Monitor partner performance and recommend improvements
Job Skills and Qualifications:
  • 2+ years of experience working with hardware products - in service, repair, or technical support
  • Practical understanding of electronics and hardware troubleshooting
  • Experience with onsite or workshop repairs is a strong advantage
  • Engineering background (especially Electrical/Electronic Engineering/ Computer Networking / IT ) is a plus, but not required
  • Comfortable with Microsoft Office; Salesforce/BI tools are a plus
  • Proactive, organized, and improvement-driven mindset
  • Strong communication skills
Promethean provides a comprehensive and competitive benefits package that offers the flexibility and security to thrive both inside and outside of work.
Our benefits include: · MultiSport Card · Private Medical Insurance with Dental/Vision Coverage In addition to paid annual leave plus public holidays, Promethean offers the following paid leave: · Birthday day off · Multicultural day off · Two Volunteering Days · Well-Being Programs (For example, company-wide health challenges) · Reward and Recognition Program · Fruity Tuesdays And more

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