Coordinator, Partner Support

7 dni temu


Wrocław, Województwo dolnośląskie, Polska Promethean Pełny etat 66 500 zł - 99 700 zł

We're growing our Partner Support team and looking for a Coordinator, Partner Support who will help us ensure that our global service partners deliver top-quality support for Promethean products - ActivPanels and Projectors.

In this role, you'll become a trusted expert on our hardware, work closely with internal teams and external partners, keep service documentation up to date, and support escalated technical cases. You'll play a key part in improving processes and making sure our service experience is consistent and excellent worldwide.

Working time: the second shift (from 3 PM to 11 PM)

Start date: January 2026

Base salary: PLN 66, ,700 + annual bonus 

Job Duties and Responsibilities:
  • Support and improve global product repair processes
  • Keep service documentation clear, accurate, and up to date
  • Be the go-to person for product and service questions
  • Collaborate with Product Service & Support teams
  • Assist partners with escalated service issues (in-field & workshop)
  • Prepare Product Service Bulletins
  • Monitor partner performance and recommend improvements
Job Skills and Qualifications:
  • 2+ years of experience working with hardware products - in service, repair, or technical support
  • Practical understanding of electronics and hardware troubleshooting
  • Experience with onsite or workshop repairs is a strong advantage
  • Engineering background (especially Electrical/Electronic Engineering) isa plus, but not required
  • Comfortable with Microsoft Office; Salesforce/BI tools are a plus
  • Proactive, organized, and improvement-driven mindset
  • Strong communication skills

Promethean provides a comprehensive and competitive benefits package that offers the flexibility and security to thrive both inside and outside of work.

Our benefits include:

· MultiSport Card

· Private Medical Insurance with Dental/Vision Coverage

In addition to paid annual leave plus public holidays, Promethean offers the following paid leave:

· Birthday day off

· Multicultural day off

· Two Volunteering Days

· Well-Being Programs (For example, company-wide health challenges)

· Reward and Recognition Program

· Fruity Tuesdays

And more



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