Field Service Representative II

About the Organization RENK America is a leading supplier in the defense, marine and industry sector with superior mobility, propulsion and drive train solutions. Our tradition is centered on precision-engineered systems for maximum impact, efficiency and endurance. RENK's ambition is to support each and every one of its customers to exceed standards in harsh conditions and combat situations. RENK America employs over 500 employees at our US locations in Muskegon, Michigan, Cincinnati, Ohio, Camby, Indiana and Roseville, Michigan. RENK America is driven by this sense of pride and purpose in our country and our community. Description

The Field Service Representative (FSR) provides technical support and customer solutions for the 1790 Engines in tracked heavy brigade recovery vehicles. A successful candidate will also provide formal instruction to small groups of soldiers.
This is a full-year contract position located in Poland, with the potential for follow on contracts / employment. The ideal candidate will be located in El Paso, TX or Manhattan, KS.

Essential Functions

This will be an extended travel position for periods of one or possibly two-year periods. It is a full-time contract position located in Poland. The successful candidate will support heavy brigade recovery tracked vehicle Engine troubleshooting and repairs.

• The position requires the ability to obtain CAC security clearance.
• The selected candidate will provide technical support and solutions to customers for the 1790 Engine, and hands-on troubleshooting and repair in adverse environments.
• He or She will work closely with both customer and Government personnel on site and will be required to communicate regularly with management and engineering team in Muskegon MI and draw upon the knowledge and resources at RENK America.
• Must provide individual product incident and retrofit reports and weekly reports in the established format and in a timely manner.
• Must cultivate and maintain inter-organizational relationships and outside customer contacts.
• Must be able to provide theoretical and hands-on maintenance training to up to 5 personnel at a time following established training outlines.

Position Requirements

• Education: Will consider candidates with a minimum of 8 years hands-on experience in lieu of formal education. Bachelor's Degree and minimum 4 years of prior relevant experience or 2 years post-Secondary/ Associates Degree and a minimum of 8 years of prior related experience.
• 8 years minimum hands-on assembly / troubleshooting / mechanical / repair / testing experience in technical support of power train components.
• High School Diploma or equivalent required.
• Must be able to pass a security background check and obtain a Controlled Access Card (CAC).
• Travel is required (OCONUS). Must be willing to travel by air.
• Working knowledge with Microsoft Word, Excel and Outlook is required.
• Vehicle access capability required. Must be able to meet the anthropometric requirements for combat vehicle ingress and egress.
• Must have excellent written and verbal English language communication skills.
• Must be able to effectively present technical training material and provide hands-on training to an audience of up to 5 people.
• Must be able to diplomatically communicate with customer and RENK America personnel and maintain composure, especially in stressful situations.
• Must maintain a professional appearance at all times, including personal, workspace, and company provided equipment.
• Must support and comply with all customer and RENK America ethics standards at all times.

Preferred Additional Skills

• Hands –on experience maintaining the RENK 1790 Engine preferred.
• Tracked vehicle knowledge and maintenance experience preferred.

Full-Time/Part-Time Full-Time Exempt/Non-Exempt Exempt EOE Statement RENK America is proud to be an Affirmative Action/Equal Opportunity Employer. RENK America is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. RENK America maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.

This position is currently accepting applications.