Customer Success Advisor

This role is based in Poland and runs on a shift schedule: 5 days a week, Mon–Sun, in 8-hour shifts between 7 AM–7 PM.

 Dream of a career that really matters? Join GetResponse and be part of a team that empowers creators, entrepreneurs, and small businesses around the world. Every day, you'll help someone grow their audience or launch a new idea with our easy-to-use marketing tools.
We're a dynamic, open-minded, and diverse team that loves tech, learning, and a good challenge. If purpose and impact matter to you — keep reading

What You'll Do

• Chat & Email Support: Be the first point of contact. Help users understand our platform, answer questions, and guide them toward their business needs.
• Troubleshoot Tech: Troubleshoot and escalate issues, finding creative fixes, and work closely with our tech and product teams to keep customer campaigns running smoothly.
• Onboard & Guide: Run occasional onboarding calls and coach new clients on best practices — turning beginners into confident GetResponse users.
• Collaborate for Impact: Work closely with colleagues to improve our tools. Your work contributes directly to the product roadmap and better tools.
• Shift Work: Work 5 days a week (Mon–Sun) in 8-hour shifts between 7 AM and 7 PM — designed to fit around your lifestyle.

What You'll Bring

• Languages: Fluent in Polish and English (C1+ level) and German (B2 level) – bonus points if you speak French, Spanish, or another European language.
• Tech & Marketing Curious: You enjoy learning new tools, understand digital marketing basics, and teach others with ease.
• Fast Learner: You adapt fast and thrive on technical problem-solving.
• Multi-Tasker: You stay organized and handle several conversations at once.
• Great Communicator: Friendly, clear, fast-typing, and able to simplify technical topics.
• People Person: Empathetic, positive, and collaborative with both customers and teammates.

What we offer

• Transparent Salary: 6,000–6,500 PLN gross/month (employment contract), and up to 1,000 PLN commission for reaching goals. Additionally extra bonus for weekend work.
• Remote & Flexible: 100% remote work in Poland — no dress code, just bring your energy.
• Purpose & Mission: Make real impact daily by helping small businesses, creators, and nonprofits grow.
• Growth & Learning: Structured onboarding, product training, and continuous support from an inclusive team that wants you to succeed.
• Perks & Benefits: Home-office setup bonus, private healthcare, wellbeing initiatives, sports card subsidy, corporate insurance, pension plan — plus a MacBook and modern apps to help you do your best work.

Apply and enjoy our fully remote recruitment process

• Application review: We'll review your resume to see how your skills and experience align with the role.
• One-Way video interview: You'll receive a link to record short video answers. It's a chance for us to get a sense of your English and technical skills.
• Phone Interview: Time to connect We want to learn more about you, your goals, and why you'd be a great fit for our team. 
• Task: Show off your skills We'll ask you to complete a brief task. We'll suit it to fit your skills and your calendar. 
• Final Interview: Meet your potential manager, share your experience, and learn more about what it's like to work with us.
• Offer: If it's a match — you'll get an offer. Accept it and get ready to join a team that's got your back from day one

About Us

GetResponse is a Poland-based, 25+ year-old marketing technology company on a mission to make marketing affordable and effective for everyone. We serve over 350,000 small businesses and 1,000+ enterprises like Eveline, RedBull, Survicate, CD Project, , WOŚP, Zendesk, Revolut, Selsey and many more.

Our all-in-one software empowers solopreneurs, coaches, creators and e-commerce with easy-to-use tools for email marketing, automation, webinars and more. Innovation and customer success are in our DNA, and we're 100% remote-friendly. Join us and be part of a diverse team that believes in growing together and making a positive impact.