Customer Success Manager

Are you excited to work with innovative security products? / Does the prospect of a career in cybersecurity inspire you?

Do you enjoy working with innovative solutions and helping enterprise customers to achieve their desired outcomes? 

Join Akamai's Enterprise Security Group Customer Success Team

We're always looking for new people to further our purpose of making life better for billions of people, billions of times a day by powering and protecting businesses online.  

About the Customer Success team

As a member of this team, you will be responsible for understanding customer requirements, onboarding new customers, driving adoption, and ensuring their ongoing satisfaction and retention.

In this role you will be responsible for

• Building relationships with our clients to understand their needs to ensure their success
• Helping our customers to flawlessly operate the Guardicore platform while ensuring they receive maximum value from our solution throughout their life cycle
• Ensuring Guardicore customer success while maintaining high customer satisfaction throughout all interactions with Guardicore
• Working remotely with our customers with the ability to travel on-site when required

To be successful in this role you will bring the following,

• 3+ years of experience of B2B SaaS customer success or technical account management
• Have hands-on experience in troubleshooting and deploying software for large enterprises on-premises or in the cloud
• Be a self-starter with the ability to manage multiple projects simultaneously
• High communication and presentation skills
• Excellent spoken & written English

Work in a way that works for you

FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.

Learn what makes Akamai a great place to work

We power and protect life online, by solving the toughest challenges, together.      

At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.
Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

•    Your health

•    Your finances

•    Your family

•    Your time at work

•    Your time pursuing other endeavors
Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

About us

Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences — helping billions of people live, work, and play every day. With the world's most distributed compute platform — from cloud to edge — we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.

Join us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you

Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, gender identity, sexual orientation, race/ethnicity, protected veteran status, disability, or other protected group status.

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