Partner Success Manager

2 dni temu

Poland Hyland Pełny etat 35 000 € - 65 000 € rocznie


Overview

The Partner Success Manager 3 is responsible for driving growth and satisfaction across a portfolio of strategic partners. This position focuses on enabling partners to effectively market sell and deliver the company's SaaS solutions to their customers. The Partner Success Manager 3 serves as the primary post-onboarding contact for partner engagement ensuring alignment with program objectives and mutual business outcomes.



Responsibilities

  • Build and manage strong relationships with assigned partners acting as their advocate within the organization.

  • Drive partner enablement by coordinating product training sales resources and marketing tools to improve adoption and sales readiness.

  • Collaborate with partner sales and partner marketing to support joint business plans demand generation activities and revenue goals.

  • Monitor partner performance against KPIs (pipeline growth certifications customer satisfaction renewal rates).

  • Provide guidance on go-to-market execution technical enablement and customer lifecycle best practices.

  • Serve as the central point of escalation for partner-related issues ensuring quick resolution and positive experience.

  • Gather partner feedback to inform product support and program improvements.

  • Mentor coach train and provide feedback to other team members; may provide feedback to leadership on technical abilities of team.



Basic Qualifications

  • Bachelor's degree or equivalent experience

  • 3+ years of experience in partner success channel management customer success or account management within a SaaS environment.

  • Microsoft Windows and Office proficient

  • Strong oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact

  • Strong organizational multi-tasking and time management skills

  • Strong collaboration skills applied successfully within team as well as with all levels of employees in other areas

  • Strong Microsoft Excel skills

  • Strong leadership sound judgement and business acumen skills

  • Strong facilitation and project management skill

  • Strong interpersonal skills; able to maintain solid rapport with team members as well as maintain professionalism with those outside of department

  • Strong data gathering interviewing and analytical/problem solving skills

  • Strong critical thinking and problem solving skills

  • Strong ability to use original thinking to translate goals into the implementation of new ideas and design solutions

  • Self-motivated with the ability to manage projects to completion with minimal oversight

  • Able to thrive in a fast paced deadline driven environment

  • Strong attention to detail

  • Demonstrated ability to influence motivate and mobilize team members and business partners

  • Strong ability to develop and use engaging informative and compelling presentation methodologies

  • Strong ability to handle sensitive information with discretion and tact

  • Strong ability to establish rapport and gain the trust of others; effective at gaining consensus

  • Ability to work independently and in a team environment

  • Ability to coach mentor and provide feedback to team members in a timely manner

  • Strong knowledge of systems administration

  • Strong knowledge of Microsoft Operating systems and products

  • Strong understanding of SaaS business models partner ecosystems and customer lifecycle management.


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