Service Desk Agent

6 dni temu

Warszawa, Mazovia, Polska Cure IT Solutions ltd Pełny etat 25 000 zł - 40 000 zł rocznie

*Key Responsibilities:*

* Provide **first-level IT support** to users onsite and remotely, ensuring timely issue resolution.

* Handle incidents and service requests via **phone, email, or ServiceNow ticketing system**.

* Support and troubleshoot **Microsoft Office 2013/2016** applications — Outlook, Teams, Skype for Business, Word, Excel, PowerPoint, Project, and Visio.

* Log, categorize, and escalate tickets following defined **ITIL/ISO 20000** processes.

* Communicate effectively with users and maintain regular progress updates.

* Contribute to the **knowledge base** with documentation and standard solutions.

* Ensure compliance with **ISO ** IT service management practices.

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