Head of CRM Regulated

6 dni temu

Warszawa, Mazovia, Polska hireforyou Pełny etat


We're a high-growth, multi-brand organization operating across some of the most dynamic regulated markets in the world. With active operations in both Europe and the Americas, we're looking for a Head of Regulated CRM to lead the strategy, execution, and scale-up of our CRM efforts in these regions. If you're a senior leader with deep expertise in regulated environments and a passion for data-led, compliant, and high-performing CRM, this role is for you.

Key Responsibilities:

  • Regional CRM Leadership: Own and evolve the regulated CRM strategy across key European and American markets, balancing compliance with commercial growth.

  • Multi-Market Execution: Drive lifecycle campaign performance across diverse jurisdictions, ensuring tailored player experiences that meet both local regulations and player expectations.

  • Compliance & Governance: Ensure 100% alignment with national regulations and licensing conditions, including communication limitations, promotional rules, and responsible gaming.

  • Lifecycle Strategy: Be a key stakeholder in lifecycle planning across acquisition, onboarding, engagement, churn prevention, and reactivation with a focus on increasing LTV and retention.

  • Operational Excellence: Establish and contribute to scalable CRM workflows, automation practices, and audit-proof documentation to ensure precision, efficiency, and clarity across teams.

  • Cross-Functional Collaboration: Partner with Legal, Compliance, Product, Data, and Brand teams to create CRM initiatives that are not just compliant, but market-leading.

  • Leadership & Team Development: Shape the direction and growth of regional CRM teams, ensuring high standards, strong ownership, and a performance-oriented culture.

Requirements:

  • CRM Seniority: 5+ years in CRM with senior leadership responsibility, ideally across regulated verticals (iGaming, fintech, etc.) and multiple international markets.

  • Regulatory Expertise: Strong working knowledge of CRM compliance requirements in both European markets (e.g., Sweden, Denmark, Spain, Italy) and American markets (e.g., Ontario, New Jersey, Colombia, etc.).

  • Cross-Regional Insight: Ability to adapt strategies across very different regulatory environments while maintaining operational consistency.

  • Strategic and Hands-On: Comfortable setting the vision, but also willing to dive into the operational detail when needed.

  • Stakeholder Management: Excellent collaboration skills with the ability to align multiple teams across legal, brand, commercial, and tech.

  • Leadership and Culture: A natural leader who builds trust, fosters accountability, and knows how to scale teams for success.

‍The company offers:
  • Relocation to Portugal, Spain or Poland with comprehensive support
  • A dynamic and collaborative work environment
  • Career growth opportunities in a fast-paced industry
  • Fun and engaging company culture
  • Comprehensive medical insurance and wellness perks
  • days of vacation per year (It depends on the location)
We look forward to receiving your CV and learning more about your experience

Dear Candidates, due to a high volume of applications, only selected candidates will be contacted for interviews. We appreciate your understanding. Thank you for considering a career with us.

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