Customer Engagement Specialist

Customer Engagement Specialist

Miejsce pracy: Kraków

We are looking for individuals with

• 2+ years of experience in B2B SaaS customer marketing, Customer Success or lifecycle operations
• Hands-on expertise with marketing automation tools (e.g. HubSpot, SALESmanago, Marketo)
• Familiarity with CRM, customer segmentation, and lifecycle mapping (e.g. Salesforce, Gainsight)
• Strong analytical mindset with ability to interpret data and optimize marketing efforts
• Solid copywriting and communication skills for multichannel campaign execution
• Experience working cross-functionally with Customer Success, Sales, and Product teams
• Proactive, independent, and results-oriented approach with a focus on pipeline impact
• Full working proficiency in both Polish and English (spoken and written)

What you will be doing

• Designing and executing cross-sell and upsell campaigns (email, in-app, newsletters)
• Orchestrating customer advocacy process & strategy (G2 reviews, testimonials, success stories)
• Managing segmentation, lead scoring, and customer data insights for expansion
• Running lifecycle-based campaigns and aligning communications to product launches
• Collaborating with CS, Marketing, and Product on messaging and pipeline generation
• Leading the customer newsletter strategy (product, partner, adoption updates)
• Supporting webinar comms, customer surveys, and nurture flows
• Tracking campaign performance, conversion rates, and pipeline contribution
• Supporting customer lifecycle programs (CTA definitions, CRM ops, AI-powered data analysis)
• Coordinating tooling improvements to enhance expansion visibility and efficiency

You will love working here if you value

• Outcome orientation - at SALESmanago we start with the desired outcome and work backwards
• Being data driven - our Team uses real world data to make our case
• Individual ideas - at SALESmanago the value of an idea is determined by its merit and the best ideas win
• Passion for Customer Success - we aim to be our customers' enabler, driving their growth and victories that fuels our own
• Integrity, Trust, Respect and Candor - values that our Team acts with
• Courage to tackle difficult tasks - at SALESmanago we believe that winning is challenging and requires bravery
• Operating as One Team - in our Team everyone is aligned with one plan and we all work together to accomplish our mission

What We Offer

• The opportunity to make a career in a fast-growing, international-expanding company
• Employee referral program
• Integration events
• Free breakfast & lunch, fruits, coffee & tea
• The possibility of buying the Medicover sports package and Medicover health care
• Free rental of the VW California and more

Let's create something extraordinary together. Your journey starts here

About Us

Are you ready to make waves in the e-commerce sea? At SALESmanago, we are not just building a platform – we are revolutionising eCommerce. Imagine being part of a team that: empowers marketeers to become growth hackers, drives European eCommerce expansion, transforms ordinary shopping into extraordinary experiences and constantly pushes the boundaries of what's possible in customer engagement.

Based in the vibrant city of Kraków, Poland, but with a rapidly expanding international footprint, we are a team of 250+ passionate professionals united by our commitment to innovation, integrity, and impact.

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The controller of the personal data is Benhauer sp. z o.o. We process your personal data on the basis of your consent for the recruitment process. You have the right to withdraw the above consent at any time. However, the withdrawal of consent does not affect the legality of the processing performed on the basis of consent before its withdrawal. You can withdraw your consent by sending an email to You also have the right to object, the right to access your data, and the right to request rectification, deletion, or restriction of processing. The principles for processing your personal data are described in our privacy policy.