Portuguese Speaking Customer Support Specialist

1 tydzień temu

Warszawa, Mazovia, Polska XTB online investing Pełny etat 25 000 zł - 40 000 zł rocznie

XTB is a global company from the financial industry, focusing on online trading of financial instruments. We are the largest FinTech in Poland and a leader in Central and Eastern Europe, and the range of our operations covers several countries, including Asia and South America. At XTB, we focus on the development of our employees, giving them opportunities to gain knowledge and skills in various fields, as well as offering a number of training and development programs. If you are looking for challenges and want to gain valuable experience in an international business environment, XTB is the right place for you.

Your Responsibilities

  • providing excellent customer service (supporting Portuguese clients)
  • building up positive relationships with customers
  • resolving issues in a timely manner and ensure high levels of customer satisfaction
  • providing explanations in relation to customer complaints (both written and by phone)
  • monitoring of the situation on financial markets
  • working with the CRM system (verification and completing clients data)
  • cooperating with external XTB branches and internal departments

Our Requirements

  • Portuguese language - native or proficiency level required
  • responsibility and ability to multitask, prioritize and close tasks quickly
  • strong communication, interpersonal and negotiation skills
  • responsibility and ability to multitask, prioritize and close tasks quickly
  • good knowledge of MS Office
  • Additional (would be an advantage):
  • previous experience in a customer service role
  • knowledge of financial markets and XTB's core business
  • full-time employment agreement
  • great learning opportunity in cooperation with multinational units of the company
  • work in an internationally known company with a well-recognized brand
  • all the required tools and training required to be successful
  • possibility of developing inside the company's structurers
  • private medical care
  • sharing the costs of foreign language classes
  • sharing the costs of professional training & courses
  • remote work opportunities
  • no dress code
  • video games at work
  • leisure zone
  • birthday celebration

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