Senior Customer Support Training Specialist
5 dni temu
We're looking for a passionate and detail-oriented Senior CS Training Specialist to join the Bolt Customer Support team. You'll play a key role in equipping our support agents — both in-house and with our BPO partners — with the latest knowledge, tools, and skills to deliver world-class service to our customers.About usWith over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this missionAbout the roleAs a Senior CS Training Specialist, you will design, develop, and deliver training initiatives that ensure our customer support teams are confident, capable, and up to date with Bolt's fast-evolving products and processes.Your focus will be on enhancing agent performance through structured learning programs, effective onboarding, and continuous improvement in collaboration with Quality and Operations teams.Main tasks and responsibilities:LDesign and maintain training materials for new product features, policy changes, and process updates to keep all support teams aligned and informed.Localise content to ensure consistency across markets, BPO partners, and in-house teams.Develop and distribute structured learning modules, job aids, and resources through LMS and other learning platforms.Deliver live and asynchronous training sessions, including video tutorials and documentation, for agents and trainers.Run structured "Train-the-Trainer" programs for BPO training leads to ensure alignment and quality in delivery./point>Partner with the Quality Assurance team to analyse performance data, identify skill gaps, and design targeted improvement programs.Collaborate with Operations teams to align training with business priorities and performance goals.Continuously improve agent onboarding to reduce time-to-productivity and enhance readiness metrics.Monitor and report on training completion, engagement, and impact on key performance indicators.
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Senior Customer Support Training Specialist
5 dni temu
Warszawa, Mazovia, Polska Bolt Pełny etatWe're looking for a passionate and detail-oriented Senior CS Training Specialist to join the Bolt Customer Support team. You'll play a key role in equipping our support agents — both in-house and with our BPO partners — with the latest knowledge, tools, and skills to deliver world-class service to our customers.About UsWith over 200 million customers in...
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German Customer Support Specialist
5 dni temu
Warszawa, Mazovia, Polska CBT Pełny etat 30 000 zł - 60 000 zł rocznieJob Title: German Customer Support Specialist (Remote)Location: Poland (Remote)Job Type: Full-TimeAbout the Role:Join us as a German Customer Support Specialist and be the voice for our German-speaking customers In this fully remote role, you'll help deliver top-tier support, solving customer issues and ensuring satisfaction with our products and...
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Customer Support Specialist
7 dni temu
Warszawa, Mazovia, Polska Unfold Pełny etat 60 000 zł - 90 000 zł rocznieLooking for a straightforward remote job where you can help people from the comfort of your home in Poland? We're hiring a Customer Support Specialist to assist users with queries, troubleshooting, and feedback. This is a 100% remote position perfect for Polish professionals who enjoy clear communication, problem-solving, and a relaxed pace – no prior tech...
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Customer Support Specialist
7 dni temu
Warszawa, Mazovia, Polska Headway Inc Pełny etat 25 000 zł - 40 000 zł rocznieHeadway Inc is a global tech company, revolutionizing lifelong learning by creating digital products for over 150 million users worldwide. Our mission is to help people grow. We're proud to be ranked 4th among the World's Top EdTech Сompanies by TIME magazine. We believe lifelong learning should be accessible, personalized, and impactful to each individual....
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Customer Support Specialist
7 dni temu
Warszawa, Mazovia, Polska SE Ranking Pełny etat 30 000 zł - 60 000 zł rocznieWe are looking for a bilingualCustomer Support Specialist(Spanish and English) with strong troubleshooting and analytical skills to join our team. In this role, you will handle complex customer inquiries, diagnose issues, and provide effective solutions that meet our service standards. Your ability to think critically and communicate clearly in both...
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Customer Support Specialist
1 dzień temu
Warszawa, Mazovia, Polska Viber Pełny etatRakuten Viber is one of the most popular and downloaded apps in the world. Working with us provides a unique opportunity to influence hundreds of millions of our users and to be part of the journey that makes us a super-app. Our mission is to make people's lives easier by enabling meaningful connections, from precious moments with family and friends, through...
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Customer Support Specialist with Danish
7 dni temu
Warszawa, Mazovia, Polska Wibit Consulting & Services (WibitCS) Pełny etat 100 000 zł - 150 000 zł rocznieJoin a global leader in the streaming and entertainment industry, supporting customers across Europe As a Danish-speaking Customer Support Specialist, you'll be part of a passionate international team, helping users with their subscriptions, payments, and technical issues — while adding value and creating amazing customer experiences Location: Warsaw,...
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Customer Support Specialist
7 dni temu
Warszawa, Mazovia, Polska Procurence Pełny etat 30 000 zł - 60 000 zł rocznieCUSTOMER SUCCESS SPECIALIST FOR A SOFTWARE COMPANY (WARSAW OR BIALYSTOK)Join an innovative Polish procurement software provider and work with top global companies as: Customer Success Specialist (full-time, part-time)Your job is to help our customers implement our software, a cross between a business consultant and IT support. You will serve as a platform...
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Customer Support Specialist with German
1 dzień temu
Warszawa, Mazovia, Polska Planet Pełny etatAbout UsPlanet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide.In recent years, we have experienced significant growth,...
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Key Customer Support Specialist
3 dni temu
Warszawa, Mazovia, Polska U.S. Bank Pełny etat 35 000 € - 70 000 € rocznieAt U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that's what we call the courage to thrive. We believe it takes all of us to bring our shared ambition...
