Customer Support Specialist

CUSTOMER SUCCESS SPECIALIST FOR A SOFTWARE COMPANY (WARSAW OR BIALYSTOK)

Join an innovative Polish procurement software provider and work with top global companies as: Customer Success Specialist (full-time, part-time)

Your job is to help our customers implement our software, a cross between a business consultant and IT support. You will serve as a platform expert - customers will come to you with their ideas and problems and your job is to tell them how to implement these ideas using our platform. This requires a lot of creativity and quick thinking. Sometimes the job will involve writing help / quick guides for new functionality or help us business-test new modules.

GAIN A NEW PERSPECTIVE ON PROCUREMENT

Procurence is a dynamic, young company specializing in strategic and tactical tools for cooperation across company boundaries in the Supply Chain. We focus on Supplier Management, Quality Management, Supply Chain Risk, Compliance and Cross-Organisational Project Resource Management.

We work for global clients such as Vestas, AGCO or Deutsche Bahn and (successfully) compete against the industry giants such as Coupa / iValua / SAP / Ariba, etc.

WHO ARE WE LOOKING FOR?

We are looking for a bright person with at least 1 year of experience. We need someone who's motivated, results-oriented and knows how to tackle problems. If you worked for procurement or quality management, all the better.

REQUIREMENTS

• Proficiency (C1+) in English: all of our clients are foreign corporations and they all speak with their own national accents

• You need to be a quick learner - you will have to learn about all key procurement and quality

management processes that we offer and be able to explain to others

• Computer use proficiency - sorry, we don't have time to teach you how to use Word or Excel; if you haven't mastered them on your own, you are unlikely to have the skills to be able to help us.

• You're not afraid to work and take responsibility; if you don't do stuff, nobody else will.

• You need to live in Warsaw or Bialystok and have a permanent work permit for Poland

• Experience in Procurement/Quality Management

• German language skills (C1+) are a big plus

RESPONSIBILITIES

• supporting our customers – solving their problems and interfacing with the developer team to

pass on any issues

• joining the team effort of testing new releases of the software and updating the help – our software grows by about 2000 new features every year

• later on – if you are up to the job - you will do live, on-line training seminars with clients or potential clients as well as trainings on client premises

• whatever else you're up for

THE BENEFITS OF WORKING WITH US

• Our customers are all large multi-national companies - Deutsche Bahn, Vestas, AGCO, GfK, etc. You will gain a global hands-on perspective on how procurement is run in all of its tactical and strategic aspects. You can learn about world-class supply chain risk management and how this part of procurement works

• You will be part of the very innovative team which won many awards (Global Procurement Awards, Spend Matters, BME, European CEO) and our CEO has recently received PSML's highest award Lider Zakupów 2021.

• Enjoy challenges posed by working on a global level without the straightjacket of pointless corporate rules

• Office on Pl. Grzybowski, (M. Świętokrzyska/Rondo ONZ), on the 17. floor, with a great view of

Warsaw

SALARY

In your first year, we can offer:

Junior level PLN

Mid-level PLN (depending on your skills)

IMPORTANT

Please ONLY APPLY if you (a) ALREADY live in Warsaw or Bialystok AND (b) you are a Polish national OR have a permanent work permit - i.e. one that doesn't have to be renewed (we can't support your move to Poland, neither can we help you with visa / work permits). Any candidate that does not fulfil these criteria will be rejected straight away.