Customer Service Representative with French

1 tydzień temu

Warszawa, Mazovia, Polska MSA, The Safety Company Pełny etat 30 000 zł - 60 000 zł rocznie
Overview

Are you someone who is passionate, motivated, and driven to make a difference?  If so, MSA Safety is the perfect fit for your career. 

At MSA, SAFETY is who we are AND it is what we do.  We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world.  We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day. 

Are you in?  Read on for more details about this particular role.

Responsibilities

Handling Presales Process / Process all types of customer orders:

  • Handling incoming calls, inquiries, requests
  • Develop integrated product solution referring to customer specific requests
  • Create quotations
  • Advice Customers regarding order delivery status, products, marketing materials etc.
  • Solution for product requests (integral)
  • Entering transactions and processes
  • Handling outbound calls to customers to clarify order requirements when necessary
  • Quotation tracking
  • Contract review (to understand any specific terms and conditions agreed with a customer)
  • Preparing the tender/project documentation
  • Answering order related questions
  • Gate Keepers

Handle order management process:

  • Providing Customers with the information regarding delivery times
  • Order Acknowledgment
  • Support the pricing process, where required
  • Responsibility for accuracy of customer master data (ship to, bill to, name etc.)
  • Order status
  • Preparation for invoice readiness
  • Efficient and effective resolution of customer issues or inquiries.
  • Process credit/re-bills requests, resolve mis-shipments and provide proof of deliveries
  • Coordination of the ordering and delivery processes
  • service orders coordination

Handling After-Sales Activities:

  • Handling returns and credit notes
  • Handling customer complaints (including warranty claims)
  • Accounts receivables – overdue invoices – contact customers to check what needs to be done
  • Communication internally to Front End Logistic, Finance, Customer Support or other functional areas to clarify all doubts regarding the offer/project/product
  • Quality Field Actions communication and coordination with affected customers

Support for sales:

  • Understand customer data (sales volume, frequency of purchase, ….) to predict the trends and customer needs in order to approach them actively (directly or through Sales Representatives)
  • Act as a professional and pro-active contact person for Customers
  • Maintain good business relations with Customers
  • Quotations follow up
  • Communication with Channel Partners, sending important information about promotions, issues, quality actions

Other Customer Service tasks:

  • Miscellaneous (e.g. supporting audits, inventory)
  • Participation in projects
Qualifications
  • 3 years in a similar job responsible for handling customer requirements post/pre order.
  • SAP or other ERP experience nice to have
  • Purchasing and order placement along with general supplier handling  experience
  • Experience in handling customers/suppliers and solving problems
  • Excellent communication skills – both verbal and written
  • Detailed orientated with analytical skills
  • Excel and Microsoft tools experience
  • Fluent in English
  • Fluent in French

  • Customer Service Representative with French

    1 tydzień temu

    Warszawa, Mazovia, Polska MSA - The Safety Company Pełny etat 35 000 zł - 45 000 zł rocznie

    OverviewAre you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career.At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We...

  • Customer Service Representative with French

    1 tydzień temu

    Warszawa, Mazovia, Polska MSA Safety Pełny etat 35 000 zł - 45 000 zł rocznie

    9279Customer ServiceOTHER_EMPLOYMENT_TYPEHybridWarsaw, PolandJob DescriptionOverviewAre you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career.At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver...

  • Customer Service Specialist with French

    2 dni temu

    Warszawa, Mazovia, Polska Grafton Recruitment Pełny etat

    We are looking for aCustomer Service SpecialistwithFrench,EnglishandPolishto join our client's team in Warsaw.If you already have some experience or more in customer service, and you speak French, English and Polish, this role is a great opportunity for you. In this role, you will handle orders, answer questions, and help customers find...

  • Customer Service Representative

    6 dni temu

    Warszawa, Mazovia, Polska Micro Commercial Components (MCC) Pełny etat 25 000 zł - 40 000 zł rocznie

    Your new job:Job TitleCustomer Service Representative (CSR) - Warsaw, PolandDepartmentCustomer ServiceReport ToCustomer Service Representative ManagerWork modeOn-SiteEmployment TypeFull-TimeTravel0% - 25%Work Site LocationWarsaw, PolandJob Objective: MCC has extensive experience in the manufacturing and delivery of high-quality semiconductors products,...

  • Customer Service Representative with Swedish

    6 dni temu

    Warszawa, Mazovia, Polska Solenis Pełny etat

    Solenisis a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, the company's product portfolio includes a broad array of water treatment chemistries, process aids,...

  • Customer Service Representative with Swedish

    6 dni temu

    Warszawa, Mazovia, Polska Solenis Pełny etat

    Solenisis a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, the company's product portfolio includes a broad array of water treatment chemistries, process aids,...

  • Customer Service Representative with German and English

    1 tydzień temu

    Warszawa, Mazovia, Polska Global Business Travel Poland S.A. Pełny etat 25 000 zł - 35 000 zł rocznie

    As a Customer Service Representative specializing in business travel, you'll join our highly skilled remote team, providing outstanding service to our corporate clients in German and English. We're most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities; most of our...

  • Customer Service Representative with Swedish

    6 dni temu

    Warszawa, Mazovia, Polska Solenis Pełny etat

    Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, the company's product portfolio includes a broad array of water treatment chemistries, process aids,...

  • Customer Service Representative

    6 dni temu

    Warszawa, Mazovia, Polska Energizer Holdings Pełny etat 25 000 zł - 40 000 zł rocznie

    ResponsibilitiesProcessing of customer orders with a high level of accuracy ensuring product availability and managing order transportation.Understanding specific customer needs from packing requirements through to transportation and lead time management.Management of any customer returns.Ensuring accurate customer profiles are maintained on...

  • customer service representative with english

    1 tydzień temu

    Warszawa, Mazovia, Polska Michelin Pełny etat 20 000 zł - 25 000 zł rocznie

    CUSTOMER SERVICE REPRESENTATIVE WITH ENGLISH - ORIGINAL EQUIPMENT MARKETJOIN MICHELIN GROW YOUR CAREER WITH USLocation: WarsawWHAT WE OFFER:An engaging job in an international team serving clients across much of EuropeOpportunities for professional developmentStable employment conditionsA comprehensive benefits package, including: Private medical care with...