Customer Support Associate with Italian

7 dni temu

Kraków, Lesser Poland TP Warszawa Pełny etat 30 000 zł - 40 000 zł rocznie


In this role you will play a crucial role in delivering high-quality customer service through email, chat and phone channels to our high-profile clients, who specialize in internet-based searching and video-sharing platforms.

Your primary responsibilities will include resolving customer inquiries, troubleshooting issues, and ensuring customer satisfaction.

To excel in this role, you will need to demonstrate proactive problem-solving skills and continuously strive to meet and exceed performance targets.

Your tasks:

  • Provide high-quality online customer service via email, chat and phone.
  • Deliver efficient troubleshooting and query resolution.
  • Identify, qualify and overcome customer objections.
  • Meet deadlines with a fast-paced environment.

Our requirements:

  • Fluency in written and spoken Italian.
  • Intermediate level of written and verbal English.
  • Available for a minimum of 130 hours per month.
  • Experience in the call center or customer service industry.
  • Excellent communication skills.
  • Good analytical and organizational skills.
  • High school diploma or equivalent.
  • Experience or educational background in the online advertising or marketing field is a plus

What we offer:

  • Civil contract.
  • Hybrid from Krakow or remote work type.
  • Onboarding and training.
  • Schedule from Monday to Friday from between 8 AM and 6 PM.

What more can you get?

  • MyBenefit platform access (you can exchange points for a Multisport card, LuxMed
    healthcare or codes for other services such as shopping, travel, massage or food and
    many more).
  • Cooperation in a friendly, innovative and multinational environment allowing you to improve your language and personal skills.
  • Opportunity for development within the structures of our company.

Recruitment process:

  • Initial phone interview – we want to get to know you better
  • Language verification.
  • Online interview with a recruitment representative and Team Manager.
  • You will receive feedback via a call within 2 working days after the interview.

Join our team and apply today



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