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Technical Customer Success Manager

3 tygodni temu

Warszawa, Mazovia, Polska S72 Pełny etat

A rapidly growing
global payment solutions firm
are on a mission to simplify how businesses access and scale modern payment infrastructure. With a strong technical foundation and a commitment to exceptional customer experience, we empower merchants to integrate, optimize, and expand their payment capabilities with confidence.

They are looking for a
Technical Customer Success Manager (CSM)
with a strong developer background to guide merchants through every step of integrating and scaling with our platform.

Key Responsibilities

Technical Integration & onboarding

  • Guide new merchants through the full integration lifecycle: API / SDK implementation, testing, go-live, and optimization
  • Serve as the primary technical point-of-contact for merchants
  • Troubleshoot integration issues across APIs, webhooks, SDKs, and backend systems

Technical Customer Success

  • Build deep technical relationships with merchants to support retention, product adoption, and expansion
  • Act as the merchant's advocate internally across product, engineering, and operations
  • Proactively monitor merchant performance and recommend improvements to increase stability, conversion, and scale

Solution Design & Enablement

  • Participate in pre-sales technical conversations and solution assessments
  • Support the creation of scalable integration patterns and reusable implementation frameworks

Documentation & Technical Enablement

  • Own and maintain technical documentation: API references, integration guides, tutorials, sample apps, and Postman collections
  • Create enablement materials to improve merchant independence and reduce integration friction

Cross functional collaboration

  • Work closely with Product and Engineering to relay merchant feedback and influence the roadmap
  • Partner with Sales and Account Management to support upsell, expansion, and renewals

Requirements

  • Developer-level technical background with prior hands-on coding experience
  • 4+ years in technical customer success, solutions engineering, implementation engineering, or similar roles
  • Strong proficiency with REST APIs, webhooks, SDKs, authentication methods, and modern integration workflows
  • Experience with payment systems, checkout flows, or financial services platforms (strong advantage)
  • Excellent communication skills with the ability to explain complex systems clearly
  • Strong ownership mindset and ability to manage multiple merchants simultaneously
  • Comfortable in fast-paced, high-growth environments

Why Join?

  • Play a pivotal role in shaping how merchants integrate and succeed with a modern payments platform
  • Work with a highly technical product and a collaborative, quality-driven team
  • This role can be remote
  • Make an immediate impact on merchant outcomes, retention, and product adoption
  • Flexible working model with a global, ambitious team
  • Clear growth path into senior technical customer-facing roles