Global Governance

Location: Poland or UK

Department: Global Governance, Risk & Performance

Reports to: Global Governance, Risk & Performance Director

About JLL
At JLL, we shape the future of real estate for a better world. We're committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and find a place where they belong.

Role Overview
The Governance & Performance Coordinator plays a critical role in supporting our Global Governance, Risk & Performance Director to ensure Master Service Agreement (MSA) governance requirements are effectively planned, delivered, and tracked across our global operations. This position is responsible for monitoring and demonstrating performance metrics to clients while maintaining the highest standards of contractual compliance and data integrity across multiple countries.

Working as part of a dynamic, globally distributed team, you'll collaborate with Regional Performance Leads and the Global Governance Lead to support contractual delivery and performance demonstration across our Global Accounts.

Key Responsibilities
Data Management & Analysis

• Take full ownership of hands-on data analysis projects, working closely with stakeholders to ensure high-quality deliverables and successful integration across various applications
• Collaborate with Account Teams, Country Leads, and internal BAU teams to gather data requirements and maintain data quality metric standards
• Collate regional data, updates, and progress reports for comprehensive performance tracking

Governance & Compliance

• Track and ensure all required meetings occur at country, regional, and global levels in accordance with the Global Governance Framework
• Monitor contractual governance requirements across multiple countries globally
• Validate KPIs and support the demonstration of performance to clients

Performance Management

• Support coordination and preparation of Quarterly Business Reviews, analyzing feedback and proposing continuous improvement initiatives
• Manage KPI tracking, reporting, and improvement action planning
• Implement and support client survey processes, tracking performance and developing action plans

Training & Documentation

• Create, develop, and present best-in-class training documentation to help account team members understand contract contents and Master Service Agreements
• Develop Master Service Agreement Overview and Contract training materials
• Support ad hoc projects focused on improving efficiency, engagement, and performance

Required Qualifications
Technical Skills

• Advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
• Strong data analysis and reporting capabilities
• Experience with data integration across multiple applications

Professional Experience

• Proven experience collaborating with clients, internal teams, operations, and functional leaders
• Demonstrated success in process management and process improvement initiatives
• Experience working in fast-paced, changing environments with multiple priorities

Core Competencies

• Deep understanding of value and risk drivers, including impact of contract scope changes
• Knowledge of operational processes and governance operating models
• Ability to build compelling cases using data and communicate clear, persuasive messages
• Exceptional verbal and written communication skills with ability to adapt to different audiences

Personal Attributes

• Strong organizational and time management skills with ability to multitask effectively
• Independent thinker with willingness to learn and adapt rapidly
• Highest standards of behaviour, collaboration, and work ethics
• Enthusiastic and positive team player capable of working with distributed global teams
• Ability to simplify complex issues and influence stakeholders at all levels
• Flexible and adaptable to workflow changes

What you can expect from us:

• Employment contract
• Hybrid work possibility (3 days from the office per week)
• Possibility to work in a highly professional, stimulating and challenging work environment of multinational Company with great and long-term career prospective
• Opportunity to demonstrate your own initiatives
• Opportunity to participate in training and development programs
• Friendly and supportive company culture

Ready to Apply?
If you're passionate about governance, performance management, and making a real impact in commercial real estate, we'd love to hear from you. Join us in shaping the future of real estate for a better world.
JLL is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to our team and let us know the nature of your request and your contact information.
JLL is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.