Customer Account Manager

Job ID

481329

Posted since

16-Oct-2025

Organization

Siemens Financial Services

Field of work

Finance

Company

Siemens Finance Sp. z o.o.

Experience level

Experienced Professional

Job type

Full-time

Work mode

Hybrid (Remote/Office)

Employment type

Permanent

Location(s)

• Warsaw - Mazowieckie - Poland

Siemens Financial Services GmbH will establish a Shared Service Center (SSC) in Warsaw. The Customer Account Manager (f/m/d) oversees a team of junior and senior associates within the SSC, ensuring efficient and accurate processing of customer payments across European markets. This leadership role involves process optimization, team development, and cross-functional collaboration with internal departments and external banking partners.

You'll create impact by:

• Supporting the head of SCC in setting up a team culture for a new established Shared Service Center, including sense of belonging, common targets.
• Acting as local SSC deputy, helping to execute the SSC strategy for SFS COF.
• Leading, inspiring, and developing a high-performing, inclusive team.
• Professionally managing a team for cash management: Leading and mentoring a team of junior and senior customer account associates in daily operations.
• Ensuring timely and accurate allocation of incoming payments and resolution of unallocated cash.
• Overseeing the processing of customer refunds in compliance with local and company policies.
• Monitoring and improving accuracy in payment recording and discrepancy resolution.
• Coordinating and approving domestic and international bank transfers across European entities.
• Ensuring proper management of company bank accounts, including top-ups and payment authorizations.
• Supervising electronic banking activities, including rejected transfers and order status verification.
• Reviewing and approving daily reports and ensuring timely communication with stakeholders.
• Acting as the primary point of contact for European banking partners regarding payment issues and card transactions.
• Acting as the contact person for Cash Management SLAs with the various countries and ensuring meeting the KPIs as per SLA.
• Identifying improvement and harmonization potential between the countries, converting those into measurable projects.
• Driving continuous improvement initiatives and supporting system enhancements (Specification / testing) to meet productivity targets.
• Applying digital technologies (e.g. Artificial Intelligence) to drive efficiency.

Dimension / KPIs:

• service quality (Speed, nr. of claims, errors) as per SLA
• productivity of cash management process – related to cash management efficiency measures that are required to be identified and implemented

Your success is grounded in:

• Bachelor's or Master's degree in Finance, Accounting, or Business Administration
• 6+ years of experience in customer accounting or financial operations, including team leadership, preferably in an SSC or multinational setting
• Experience in transitioning processes from countries to SSC will be an asset
• Strong people management skills (E.g. Hiring experience)
• Strong knowledge of European banking systems, financial regulations, and internal controls
• Proven leadership and team management skills in a cross-cultural environment
• Excellent analytical, communication, and interpersonal abilities
• Fluency in Polish and English; additional European languages are highly desirable
• Proficiency in ERP and electronic banking systems.
• Strong IT interest and ability to use new techniques (ML/AI) in order to accelerate existing processes

We've got quite a lot to offer:

• Hybrid working model from our Warsaw office
• We offer you engaging and skill-appropriate tasks, and when you face a challenge, you can count on our support and assistance
• You will work in a team of enthusiastic professionals at an innovative company that supports high-impact societal and planetary projects, including those related to energy transformation and decarbonization
• We care about a good work atmosphere and partnership relations within the team and company: our organizational culture is based on mutual trust and respect
• Medical care, Life insurance, Multisport
• Employee Assistance Program: free, 24/7 counseling for employees and their families including psychotherapy, coaching, legal and financial consultations, webinars, training, and much more
• PPE Pension Program: Siemens covers your contributions 100%
• Stock Programs: we continue the tradition started by our founder, Werner von Siemens, and offer the opportunity to participate in company shares
• Lunch card recharged with a fixed amount each month
• Additional, paid days off

Please send your CV in English.

Siemens is an Equal Opportunity Employer

If we all thought the same way, we would never create anything new. We know that by creating a diverse work environment, we have a real impact on the success of our company, so we encourage you to apply for Candidates from different backgrounds (with different experiences and approaches). By creating a friendly and open work environment, we take care to support the culture of diversity at every stage of our activities. All applicants will be assessed in terms of their competences, knowledge and skills.

Join us and be yourself