Content Operations Lead

Company Description
Powered locally and aligned globally, Publicis Production EMEA Hub forms the regional backbone of Publicis Production. With over 1.200 talented professionals based in the Czech Republic, Bulgaria, Hungary, Poland, the UK, and Mauritius, we enable smarter, faster, and more connected content delivery for global brands. Our integrated capabilities include post and primary production, versioning, commerce, web development, CRM, and language services. As part of the global Publicis Production network, our mission is to transform production into a true growth driver. By combining tech, data, automation, and AI, we deliver intelligent content at scale. We are proud to power Publicis Groupe's ambition to build the world's best global integrated production offering.

Overview

• Leading a team of content specialists focusing on delivering content to internal and external DAM and PIM systems
• Conducting 1:1 meeting with more junior team members or direct reports, overlooking their task delivery and helping to solve day-to-day issues
• Being single point of contact (SPOC) for content delivery and project/market management purposes for a particular client
• Preparation and presentation of content audits and reports, summarizing conclusions, showcasing processes and ways of working of the project to the client
• Leading weekly calls, discussing complex topics (even escalations), handling complex e-mail communication with client and solving project issues with minimal help of supervisor
• Monitoring and managing timings and project schedules - keeping the aligned deadlines, understanding potential blockers or issues, flagging to direct counterparts and proposing alternatives if needed
• End-to-end project management in accordance with the client's process and leveraging the aligned methodology (e.g. sprint approach, weekly briefs etc.), preparing documentation (briefs, sprint planning) and monitoring timed delivery processes
• Efficiently work with more than one client/project (leading at least a part of this project), replacing department lead on his/her responsibilities when out of office
• Build and maintain long-term relationship with the client

Qualifications

• Experience in the advertising or IT industry will be an advantage.
• At least one year of work as a team or project lead.
• Experience in content management in any CMS system (Wordpress, AEM, Sitecore) and on Amazon Vendor Central is a must.
• Very good level of English (min. B2).
• Operational knowledge and knowledge of the client's organization: knowledge of processes, documentation and principles of cooperation on a given client/scope.
• Presentation skills - deck creation, presenting in front of client/bigger audience.
• Ability to work on developing new processes and solutions.
• Ability to organize work and build good relationships and efficient communication.
• Self-organization skills and proactive approach to tasks, independence in making decisions.

Additional Information
We offer the following:

• Opportunity to develop in a stable company with an established position in the market.
• Extensive range of online training courses in cooperation with reputable market partners.
• Opportunity to participate in international and local development projects and programmes.
• International working environment.
• Attractive package of non-wage benefits (medical care, the Nais benefit platform, life insurance program, recreation allowance, access to a platform for learning foreign languages, access to the Marcel international training platform, etc.).
• High working flexibility (we work in a hybrid model, with predominance of home office).
• Work Your World - opportunity to work from any place in the world for 6 weeks a year and access to the Home Swap Home internal platform.
• Friendly and casual working atmosphere in a close-knit team filled with positive energy.

At Publicis Groupe, we value diversity and invite all candidates to apply, regardless of age, gender, sexual orientation, religion or lack thereof, origin or disability.