Customer Service Associate

Job TitleCustomer Service AssociateJob DescriptionSo, who are we? Hello, we're IG Group. We are a publicly-traded FTSE250 FinTech company who run mobile, web and desktop platforms that help our clients trade stocks & shares, leveraged products, Futures & Options and Crypto.We are ambitious. Over 340,000 people already use our platforms. We're global with offices in 18 countries and products in 16 regions. We're hungry to move faster, ship better product for our customers and grow our user base. We believe in high autonomy, and we want people who are looking to do things differently in order to create better experiences for our customers.We work in cross-functional teams and are laser focused on increasing the number of active clients we serve to drive sustainable growth.Your role in the Team's SuccessAs a Customer Service , help deliver world-class and industry-leading trading support to our global client base. looking for people who have a passion for excellent client service and financial markets, and who have an interest in learning more about this exciting field This entry-level role is ideal for candidates with strong interpersonal skills, seeking work in an active and team-focused environment. also well suited for the role if you have client services experience, thrive on interacting and clients with wide range of queries, and if you have a demonstrated interest or prior exposure to financial markets, either through education, work, or self-driven learning. What you'll do provide on-the-job training and support to help ensure you quickly pick up the necessary knowledge and understanding. Your scope of duties will be focused on: Providing front-line support to our cs across chat/messaging, email, and social media (in English Answering queries on all of our products, and processes, and helping customers go further with their IG accounts Resolving trade issues and disputes Providing customers with technical support with our front-end platforms and chart packages Helping customers educate themselves further on the markets and our products In doing so, gain a strong understanding of financial markets, stock exchanges, macro-economic and various financial instruments (stocks and derivatives). also from exposure to a vibrant, commercially driven environment, with development opportunities encompassing everything from client reactivation and retention, premium client service, Trading Services specialisms, as well as dealing and managerial roles. What you'll need for this roleYou need formal financial education or experience to apply, although a background in finance, economics, or related fields is . What matters most is your genuine interest in financial markets, c service, and your commitment to learning. If you have self-study experience, certifications, or personal projects related to financial markets, please include these in your application to your passion and knowledge in this area. provide on-the-job training and support to ensure you quickly pick up the necessary knowledge and understanding. essential is a genuine interest in financial markets and client services, coupled with strong motivation, attention to detail, and an aptitude for numbers. also need: Fluency in primary support language: English (written and spoken) Excellent interpersonal and communication skills A logical and analytical approach to problem solving Confidence and accuracy to employ basic skills, particularly mental arithmetic Strong and time management skills Ability to learn quickly and work under pressure Literacy in Office. How we workWe try to take a thoughtful approach to our ways of working as a company. We follow a hybrid working model with 3 days in the office - which we think balances the need to collaborate effectively and connect with each other. When it comes to how we deliver, there are 5 things we want everyone to do to drive high performance, better learning and career satisfaction:Lead and Inspire: Drives trust, alignment, and enthusiasmThink Big: Focus on the problems that most impact commercial outcomesChampion the client: Understand and prioritise client's needsDeliver at pace: Push for fast, sustainable growth;Raise the bar: Take ownership, be accountable and share feedbackWe believe that diversity is vital to success, it fuels creativity, drives innovation and sets us up for global success. We're committed to building teams with a variety of perspectives and skills to help us realise our vision and strategy, that's why we encourage applications from people with diverse backgrounds and experiences to join us on this journey. Learn more about our D&I approach hereThe PerksYour growth fuels our success Thrive with tailored development programs, mentoring opportunities with leaders, and clear career progression. Expand your network through committees, sports and social clubs. Enjoy extra time off for volunteering and community work.Hybrid working Home office equipment reimbursement Annual financial bonusPrivate medical cover for you and your family/partner (Medicover)Multikafeteria system (you can choose a multisport card, vouchers, etc.) Life insurance (Generali) Employee-led LGBTQ+, Women's, Black, and Parents & Carers networks with an annual budget for organizing events & projects that foster an open, diverse, and inclusive culture Career-focused technical and leadership training in-class and online, incl. unlimited access to LinkedIn Learning platformWell-being events as well as Employee Assistance ProgrammeSummer picnic, New Year party and other social events 3 additional days off a year - 1 to celebrate your Birthday and 2 for voluntary work Learn more about the Perks hereJoin us for this exciting journey. Apply nowNumber of openingsMultiple