Customer Success Manager

7 dni temu

Kraków, Lesser Poland AppsFlyer Pełny etat 60 000 zł - 120 000 zł rocznie

AppsFlyer is searching for a Customer Success Manager for our Growth team. Our Growth teams work with AppsFlyer clients at scale, in a 1:many approach. In this role, you will onboard, train, and problem-solve at scale, with a large book of customers spanning the LATAM & EMEA regions.

As a team member of the Growth Customer Success team, you will have a major impact in AppsFlyer's future success by being the eyes and ears and providing critical feedback to the business. We're looking for someone who is self-motivated and driven to be ahead of the curve, someone who proactively shares relevant industry trends and new product releases. In this role, you'll have the opportunity to work with a variety of verticals and play a huge part in client growth

Please submit your CV in English only.

What you'll do:

  • Manage Mid-market clients' accounts on all levels: technical, business, support and product, and help them succeed in their goals
  • Work on process optimization and lead projects, internally and externally, that will be beneficial for the team's success
  • Provide client feedback to Product and R&D
  • Onboard clients and provide ongoing product trainings in a "1:many" approach, eg, webinars, etc, to encourage product adoption
  • Identify and lead upsell opportunities
  • Work closely with Operations and L&D to optimize processes for the internal team
  • Work closely with Sales, Marketing, and Partners teams to grow AppsFlyer's expansion in the region
  • AI is at the core of our success. We're looking for someone eager to experiment, learn, and refine how we use AI by turning curiosity into action, by testing new workflows and improving existing ones regularly.

What you have:

  • 5+ years of experience as a Customer Success Manager or similar position in SAAS companies
  • Experience with Enterprise clients or in a scaled capacity (1:many)
  • Digital marketing experience
  • Technical and analytical experience
  • Ability to thrive in a fast-paced and dynamic work environment
  • Willingness to travel for client meetings and/or conferences
  • Advanced proficiency in verbal and written English
  • Advanced proficiency in verbal and written Russian or Ukrainian

Bonus Points:

  • Product management experience/familiarity
  • Technical background in SDKs, APIs, SQL, and working with Mobile Measurement Partners (MMPs)

As a global company operating from 25 offices across 19 countries, we reflect the human mosaic of the diverse and multicultural world in which we live. We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race, gender, culture, or sexual orientation. We value and encourage curiosity, diversity, and innovation from all our employees, customers, and partners.

"As a Customer Obsessed company, we must first be Employee Obsessed. We need to make sure that we provide the team with the tools and resources they need to go All-In." Oren Kaniel, CEO

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