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Customer Service Specialist with English

4 miesięcy temu

Poznan, Polska HAYS Pełny etat
Customer Service Specialist with English
Poznan
NR REF.: 1187000

We’re looking for a Customer Service Specialist who will join our client – a production company located in Poznań. 
Responsibilities
  • Receive and process customer orders accurately in the SAP system, ensuring compliance with existing contracts.
  • Manage customer data and pricing information in SAP.
  • Handle customer complaints and take ownership of resolving issues promptly.
  • Process credit/debit notes related to bonuses, claims, and commissions.
  • Coordinate product returns from customers or local warehouses.
  • Oversee customer consignment stocks.
  • Enforce credit limits and follow collection procedures.
  • Serve as a liaison between customers, sales, order fulfillment, production, and other company departments.

Required Qualifications
  • Customer service experience, preferably in a manufacturing environment.
  • SAP knowledge.
  • Import/Export knowledge.
  • Self-motivated.
  • Fluent English.

Benefits
  • Annual bonus.
  • Remote work policy.
  • Premium Medical Insurance and Life Insurance.
  • Reimbursement for glasses for computer work.
  • Sports Card.
  • Language Courses.

Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.