Service Desk Agent L1 with Polish and English

2 tygodni temu


Łódź, Łódź Voivodeship, Polska Randstad Polska Sp. z o.o. Pełny etat

Sprawnie komunikujesz się w języku polskim i angielskim? Posiadasz doświadczenie zdobyte w działach obsługi klienta?

Mamy pracę dla Ciebie na stanowisku Junior Service Desk Agent L1 with English w organizacji specjalizującej się w dostarczaniu rozwiązań technologicznych dla sektorów: bankowego, finansowego oraz sieci handlowych.

Aplikuj teraz – wyślij swoje CV w języku angielskim

Oferujemy:

  • Stabilne zatrudnienie na podstawie umowy o pracę
  • Międzynarodowe środowisko pracy
  • Pakiet prywatnej opieki medycznej
  • Całkowicie zdalny tryb pracy
  • Pracę w systemie zmianowym
  • Pakiet szkoleń wprowadzających

Zadania:

  • Mailowa i telefoniczna obsługa zapytań Klientów w języku angielskim
  • Odpowiedzialność za zdalną weryfikację zgłoszonych problemów
  • Rozwiązywanie usterek technicznych w zakresie 1 linii wsparcia
  • Dbałość o wysoką jakość obsługi Klienta
  • Raportowanie, weryfikacja oraz wprowadzanie odpowiednich poprawek do profilu Klienta
  • Przestrzeganie określonych procedur

Oczekujemy:

  • Wykształcenie techniczne lub poprzednie doświadczenie w obsłudze technicznej
  • Minimum 6-12 miesięcy doświadczenia w roli L1
  • Znajomości języka angielskiego na poziomie min. C1
  • Znajomość języka polskiego na poziomie min. B2
  • Umiejętności budowania relacji; Doskonałe umiejętności komunikacyjne, werbalne i pisemne
  • a także umiejętności słuchania
  • Rozwiązywanie problemów i analityczne myślenie
  • Zaawansowane umiejętności obsługi komputera
  • Znajomość MS Office
  • Analiza danych i biegłość w Excelu i PPT


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