SIAM Product/Service Excellence – Experience and Data

2 tygodni temu

Kraków, Lesser Poland Hitachi Careers Pełny etat

Description

The Service Integration Department manages multiple supplier services and integrates them into single business facing IT organization. It strives to achieve the strategic imperatives by using a highly responsive product-centric organization and assures provision of an outstanding and consistent IT service and user experience. It owns ServiceNow Platform and Service Management Process Framework as the core of a fit-for-purpose IT application and technology landscape and ensures effective governance and orchestration of service delivery in line with Hitachi Energy IT Operating Model.

The successful candidate will drive our product organization to deliver stellar business outcomes by streamlining operational workflows, cooperation among products and between product owners, their virtual squads and other components of delivery organization including third party vendors, championing best-practices and frameworks. In this role you will have the opportunity to shape the Experience and Data department as well as SIAM at Hitachi Energy, its products, and services and to help achieve our ambitious goals, and in particular customer and employee satisfaction. That way you will contribute toward creation and deployment of industry benchmark SIAM services across IT (infrastructure, platform and applications, and security services) and beyond, that it across the enterprise integrating support functions and business units.

Resposibilities:

  • Improve, execute and facilitate key product planning, delivery, operations and review activities
  • Empower cross-functional collaboration between product and other teams in the organization by establishing and when needed operating processes and communicational frameworks
  • Lead complex projects/programs, initiatives, and continuous improvement in the area of products and services offered by Experience and Data
  • Identify, publish and popularize best practices that elevate product owners, managers and product team performance. Ensure adoption of standardized practices to ensure consistent execution & delivery quality
  • Stay on top of best practices, methodologies, and tools and identify opportunities to streamline critical and routine tasks and processes in Product and Service Management
  • Establish and monitor metrics and Key Performance Indicators (KPIs) to measure the effectiveness of our Product practices

Your background:

  • Min. 10 years and preferably 12 years of IT experience, with high footprint and success track in coordination, excellence, management, and/or governance
  • Excellent organizational skills with natural ability to motivate people and achieve assigned goals
  • A strong independent contributor able to deliver with limited supervision within agreed scope and to challenge the scope when justified by business requirements
  • Understanding of corporate structures used to manage IT in corporate environments, deliver IT services and manage enterprise IT platforms would be a high benefit
  • Ability to work in Agile and/or DevOps environment
  • ServiceNOW experience would be welcome

Fluent written and spoken English is a must – all work is executed in multinational team

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