Customer Service Agent

2 tygodni temu

Kraków, Lesser Poland SpotOn: Product Pełny etat

SpotOn is a cutting-edge software company dedicated to redefining the merchant services industry. SpotOn combines payment processing with customer engagement and business management solutions, giving small and medium businesses the data and tools they need to run and grow their business. Our tools increase revenue and connect businesses with their customers using rewards, deals, online reviews, website building, and data analytics. Tools like these were previously only available to big businesses with big bankrolls and their own developers, but our platform caters to neighborhood stores, independent retailers, and other small to midsize businesses. We have our service deployed in many cities across the U.S. and Mexico.

On a daily basis, you will:

  • Respond promptly to client inquiries through multiple communication channels, including, but not limited to: phone, email, and/or chat, in a courteous and professional manner
    • Backlog & Inbox Management
    • First Time Resolution
    • Quality Assurance
    • Additional Training
    • Call Avoidance
    • CSAT Detractors
    • Qualifying metrics/criteria:
  • Provide accurate and effective solutions to clients, account executives, & other team member's issues, complaints, and inquiries
  • Document all client interactions and transactions accurately in the database system (backlog & inbox management)
  • Meet or exceed performance goals, including customer satisfaction, call resolution, and quality assurance metrics
  • Attend in person coaching sessions, complete training lesson content, successfully pass exams, and document acknowledgment of completion.
  • Maintain and upkeep knowledge of SpotOn products, services, and policies

What skill are we searching for?

  • 1-3 years of experience working in a call center, customer service environment, Restaurant or related field
  • Excellent verbal and written English communication skills to appropriately manage both internal and external partner relationships
  • Minimum high school Diploma
  • Ability to work in hybrid mode: 3 days per week from the office in Kraków, 2 days per week remote work
  • Strong problem-solving and critical thinking skills
  • Experience with conflict resolution management techniques is highly preferred
  • Excellent soft skills and diplomacy to effectively de-escalate quickly
  • Ability to work under pressure and handle multiple tasks simultaneously
  • Familiar with internal software applications such as CRM's, Salesforce, Talkdesk
  • Banking, finance, payment, or customer service-related industry experience desired
  • Any experience working in a retention role where a persuasive attitude, excellent customer relationship skills, and a passion for meeting goals was rewarded
  • Able to create long-lasting bonds with clients and colleagues.

Nice to have:

  • Verbal and written Spanish communication skills
  • Previous restaurant experience is a plus

Here's a bit about what we have to offer:

  • Competitive pay: PLN gross on CoE (plus bonus)
  • Possibility to earn in USD (American dollars)
  • Access to e-learning platforms (O'Reilly, LinkedIn Learning)
  • Fully paid private healthcare in LuxMed
  • Access to the Worksmile platform with a monthly top-up
  • Bi-weekly training in Soft Skills & Hard Skills and Internal policies & procedures areas
  • Company free breakfasts/lunches in the office once a week
  • New, modern, bright and comfortable office space in the city centre
  • A lot of free parking spots around the office
  • Access to the company's library
  • Great working atmosphere
  • Chill out room with a PlayStation, table tennis, and mini gym
  • Free snacks and beverages in a kitchen
  • Company parties and social activities
  • Employee referral program
  • Relocation Package within Poland

The controller of your personal data included in your job offer and others collected during the recruitment process is SpotOn Poland spółka z ograniczoną odpowiedzialnością with its registered office in Kraków, Aleja 29 listopada 20, Kraków, e-mail address:
poland- We will process your personal data for the purpose of current or, if you voluntarily agree, also future recruitment processes. More information about how we proccess your data, including the basis for processing and your rights in relation to the processing, can be found on our website:

Administratorem podanych danych osobowych, w tym danych zawartych w dokumentach aplikacyjnych i zebranych w toku procesu rekrutacji, jest SpotOn Poland Sp. z o.o. z siedzibą w Krakowie (ul. Aleja 29 listopada 20, Kraków; adres e-mail do kontaktu:
poland- Dane osobowe będą przetwarzane w celu realizacji obecnych lub – jeżeli wyrazisz na to dobrowolną zgodę – także przyszłych procesów rekrutacji. Więcej informacji o tym, jak przetwarzamy Twoje dane, w tym także informacje o podstawach prawnych przetwarzania oraz o prawach przysługujących Ci w związku z przetwarzaniem danych, znajdziesz na stronie:


#J-18808-Ljbffr

  • Polish speaking Customer Advisor Agent in Lisbon w/ Relocation bonus

    2 tygodni temu

    Kraków, Lesser Poland Cross Border Talents Pełny etat

    We are seeking a motivated and customer-oriented individual to join our team as a Polish-speaking Customer Service Agent in Lisbon. As a Customer Service Agent, you will play a crucial role in ensuring a seamless and positive experience for our Polish-speaking customers. You will be responsible for addressing customer inquiries and resolving issues via...

  • Customer Service Agent

    2 tygodni temu

    Kraków, Lesser Poland SpotOn Pełny etat

    At SpotOn, we're here to support restaurants and small businesses in standing out and succeeding with innovative payment and software technology—backed by a dedicated team who truly care. Whether it's streamlining point-of-sale systems or providing comprehensive restaurant management solutions, every SpotOn tool is crafted to help local businesses boost...

  • Customer Service Agent

    2 tygodni temu

    Kraków, Lesser Poland office people Poland Sp.z.z.o. Pełny etat

    About Us At W Office People, we connect thousands of people every day through our extensive network of clients. As an experienced provider of personal services, we successfully support our employees and clients in 130 locations across 10 countries. What We Expect from You German language proficiency at a minimum level of C1 Organizational and communication...

  • Customer Service Agent with German

    2 tygodni temu

    Kraków, Lesser Poland HRK Pełny etat

    Main Responsibilities:Assisting customers via phone calls and messages,Creating clear service instructions for better customer comprehension,Managing transitions during changes in Internet Service Providers smoothly,Engaging with clients to discuss proposed changes for clarity and alignment,Implementing system adjustments to meet changing customer...

  • customer service agent with german

    2 tygodni temu

    Kraków, Lesser Poland Randstad Pełny etat

    Do you want to gain experience in customer service? Or do you already have it and want to take on new challenges? Do you speak German fluently?Together with our international client, we invite you to explore an offer that will provide you with growthwhat we offerattractive salary (PLN 8,800 - 9,900 gross for full-time employment)sales bonus up to PLN 2,000...

  • Customer Service

    2 tygodni temu

    Kraków, Lesser Poland office people Poland Sp.z.z.o. Pełny etat

    About UsAt W office people, we connect thousands of people daily through our extensive network of clients. As an experienced provider of personal services, we successfully support our employees and clients in 130 locations across 10 countries.What We Offer:contract for the first two weeks, then permanent employment contractbasic salary in the amount of gross...

  • Customer Service Agent with German

    2 tygodni temu

    Kraków, Lesser Poland Randstad Polska Pełny etat

    Do you want to gain experience in customer service? Or do you already have it and want to take on new challenges?Together with our international client, we invite you to explore an offer that will provide you with growthIf you speak German and English, don't hesitate to applywhat we offerattractive salary up to 9,900 PLN grossrelocation packageemployment...

  • Customer Service Assistant

    2 tygodni temu

    Kraków, Lesser Poland Mullen Pełny etat

    Remote Customer Service Assistant position available in Krakow. Starting at 40 PLN/hr.TasksAccurately process customer orders.Provide detailed product information.Respond promptly to customer inquiries.Maintain accurate records.Maintain high standards of service.Contribute to team initiatives.RequirementsMinimum of 1 year customer service experience.High...

  • Customer Service Assistant

    2 tygodni temu

    Kraków, Lesser Poland Mullen Pełny etat

    Remote Customer Service Assistant position available in Krakow. Starting at 40 PLN/hr.TasksAccurately process customer orders.Provide detailed product information.Respond promptly to customer inquiries.Maintain accurate records.Maintain high standards of service.Contribute to team initiatives.RequirementsMinimum of 1 year customer service experience.High...

  • customer service specialist i

    2 tygodni temu

    Kraków, Lesser Poland TE Connectivity Corporation Pełny etat

    Select how often (in days) to receive an alert: At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of...

  • Customer Service Associate

    2 tygodni temu

    Kraków, Lesser Poland careersinpoland Pełny etat

    Main Page / Jobs / Customer Service Associate - Fluent Danish and English Customer Service Associate - Fluent Danish and English Teleperformance Level: specialist Working hours: Full time published 2024/05/06 Customer Service Associate - Fluent Danish and English As a Customer Service Associate, you will play a crucial role in providing top-notch...

  • Customer Service Associate

    2 tygodni temu

    Kraków, Lesser Poland Majorel Dortmund GmbH, Betriebsstätte Springe Pełny etat

    Location: Krakow, PolandWork type: HybridAs a Customer Service Associate, you will play a crucial role in providing top-notch support to our clients and customers. You will be responsible for handling customer inquiries and resolving issues through various channels, including calls, emails, and tickets. Additionally, you will have the opportunity to expand...

  • customer service associate

    2 tygodni temu

    Kraków, Lesser Poland TE Connectivity Pełny etat

    At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They...

  • customer service associate

    4 tygodni temu

    Kraków, Lesser Poland TE Connectivity Pełny etat

    At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and...

  • customer service associate

    2 miesięcy temu

    Kraków, Lesser Poland TE Connectivity Pełny etat

    At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and...

  • Customer Service Representative Intern

    2 tygodni temu

    Kraków, Lesser Poland TE Connectivity Pełny etat

    Job Posting Title: Customer Service Representative Intern Job ID: Job Code: CUSTOMER SERVICE ASSOCIATE I (6-5-S) Business Unit: Industrial Building: [[JobPostingBuilding]] Education Experience: Other Employment Experience: Less than 1 year At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a...

  • Customer Service Specialist

    2 tygodni temu

    Kraków, Lesser Poland CANPACK Group Pełny etat

    Customer Service Specialist page is loaded Customer Service Specialist Candidatar-se locations Brzesko Krakow time type Jornada integral posted on Publicado há 9 dias job requisition id R1928 CANPACK Group is a global manufacturer of environmentally friendly, modern packaging solutions, supplying top quality primary packaging, on time and wherever...

  • Customer Service Representative

    2 tygodni temu

    Kraków, Lesser Poland Binance Pełny etat

    Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world's largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.If you're looking for a fast-paced, mission-driven organization where opportunities to learn...

  • Customer Service Representative with German

    2 tygodni temu

    Kraków, Lesser Poland Huntsman Corporation Pełny etat

    Customer Service Representative at Huntsman CorporationRole Overview:Huntsman Corporation's Customer Service team is seeking an experienced Customer Service Representative for our new hub in Krakow. The CSR will support the delivery of high-quality customer service associated with order fulfillment, meeting performance and cost targets in a process...

  • Customer Service Representative

    2 tygodni temu

    Kraków, Lesser Poland Apron Pełny etat

    Apron was founded by a team of individuals who have a background in developing products for various global fintech firms. They identified a significant issue that needed addressing: business payments. These are the transactions for everyday necessities like groceries, construction materials, and receipt paper; transactions that are vital for maintaining...