Customer Service Agent

2 tygodni temu

Kraków, Lesser Poland SpotOn Pełny etat

At SpotOn, we're here to support restaurants and small businesses in standing out and succeeding with innovative payment and software technology—backed by a dedicated team who truly care. Whether it's streamlining point-of-sale systems or providing comprehensive restaurant management solutions, every SpotOn tool is crafted to help local businesses boost profits and enhance experiences for their customers and staff.

Recently, SpotOn has:

  • Been recognized as one of Fast Company's Most Innovative Companies of 2024
  • Received accolades such as Great Places to Work and Built In's Best Workplaces for the third consecutive year
  • Named the Best Overall Restaurant POS by NerdWallet
  • Rated as the top point-of-sale (POS) system for restaurants, bars, retail, and small businesses by Capterra users

We are dedicated to working hard and fast to foster growth and make a positive impact together.

Join us in this journey

SpotOn is a cutting-edge software firm committed to revolutionizing the merchant services sector. By integrating payment processing with customer engagement and business management solutions, SpotOn equips small and medium businesses with the tools and data necessary to thrive and expand. Our solutions drive revenue and facilitate connections between businesses and their clientele through rewards, promotions, online reviews, website creation, and data analysis. Previously available only to large enterprises with significant resources, our platform caters to local stores, independent retailers, and other small to midsize companies. We have successfully implemented our services in numerous cities nationwide and in Mexico.

On a daily basis, you will:

  • Respond promptly to client inquiries via various communication channels, including phone, email, and chat, with courtesy and professionalism
  • Manage backlogs and inboxes efficiently
  • Provide accurate and efficient solutions to client and team issues
  • Meet or exceed key performance indicators, including customer satisfaction and call resolution rates
  • Participate in coaching sessions, complete training modules, and demonstrate understanding of the material
  • Maintain a thorough understanding of SpotOn products, services, and policies

What skill set are we looking for?

  • 1-3 years of experience in a call center, customer service, restaurant, or related environment
  • Strong verbal and written communication skills in English
  • High school diploma or equivalent
  • Ability to work both in-office and remotely
  • Excellent problem-solving abilities
  • Experience in conflict resolution preferred
  • Strong interpersonal skills and the ability to de-escalate situations effectively
  • Capacity to work under pressure and manage multiple tasks simultaneously
  • Proficiency in CRM platforms, Salesforce, Talkdesk, or similar tools
  • Background in banking, finance, payments, or customer service an advantage
  • Previous retention role experience desirable
  • Aptitude for building lasting relationships with clients and peers

Nice to have:

  • Proficiency in spoken and written Spanish
  • Prior experience in the restaurant industry a plus

Here's what we offer:

  • Competitive compensation: PLN gross on CoE (plus bonus)
  • Potential to earn in American dollars (USD)
  • Access to top e-learning platforms like O'Reilly and LinkedIn Learning
  • Comprehensive private healthcare coverage with LuxMed
  • Privileges on the Worksmile platform with a monthly top-up
  • Regular training sessions covering both soft and hard skills, as well as internal policies and procedures
  • Weekly office breakfasts/lunches
  • Modern and comfortable office space in a central location
  • Ample free parking available near the office
  • Access to company library
  • Positive work environment
  • Recreation area equipped with a PlayStation, table tennis, and mini gym
  • Free snacks and beverages in the kitchen
  • Various company events and social activities
  • Employee referral program
  • Relocation Package within Poland

About data privacy:

The controller of your personal data, collected during the recruitment process, is SpotOn Poland. We process this data for current and potential future recruitments. For more details on data processing and your rights, visit our website.

SpotOn values diversity and ensures equal employment opportunities for all qualified candidates, irrespective of characteristics such as race, religion, gender, sexual orientation, nationality, age, military or veteran status, disability, or any other protected by law.

SpotOn also participates in e-verify initiatives.

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