Customer Service Specialist with French

1 tydzień temu


Gdańsk, Pomerania, Polska Arla foods Pełny etat

About the job

Together with your team in Customer Service, you will handle order management, disputes, queries, reports and communicate proactively with customers, maintaining high service quality. Your role involves meeting targets and KPIs. If you're positive, organized, and proactive with great communication and analytical skills, this role could be a good fit for you.

Depending on your profile, you will:

  • Work on order handling
  • Resolve customer disputes and queries via phone and writing
  • Communicate with various departments like customer service, production, warehouse, and transport planning
  • Report to relevant business units
  • Manage customer data
  • Participate in improvement projects
  • Test and implement changes with IT/IBM and Customers EDI specialists
  • Ensure effective communication with customers
  • Review documentation based on guidelines
  • Occasionally be on call out of office hours

Who are you?

To succeed, you should have:

  • An entrepreneurial mindset
  • Strong communication skills
  • Fluency in French and English
  • Ability to work in a team spirit
  • Detail orientation & structure
  • Proactive actions
  • Commitment to deliver and improve services
  • Interest in IT/systems
  • Customer-centric approach
  • Digital proficiency
  • 1-3 years of professional experience
  • Familiarity with Arla systems like SAP and CSM

What do we offer?

Global Shared Services provides a global platform for you to collaborate across cultures and borders, contributing to the advancement of Customer Service. Additionally:

  • International working environment
  • Healthcare & life insurance
  • Various benefits like gym vouchers, travel points, cinema tickets
  • Scandinavian working style with no dress code
  • Training programs and expert sessions
  • Education financial support
  • Relocation assistance
  • Employee referral program
  • Employee Assistance Program
  • Support for healthy lifestyle and activities
  • Flexible working hours
  • Hybrid work model
  • Additional holidays based on tenure
  • Fully paid 30-minute breaks

... while in the office, you can also enjoy:

  • Modern office space with adjustable desks
  • Well-equipped canteen and coffee spots on every floor
  • Chill-out rooms with various entertainment options


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