Product Support Specialist

2 tygodni temu

Kraków, Lesser Poland Clari Inc. Pełny etat

Clari's Revenue platform gives forecasting accuracy and visibility from the sales rep to the board room on revenue performance -helping them spot revenue leak to answer if they will meet, beat, or miss their sales goals. With insights like this, no wonder leading companies worldwide, including Okta, Adobe, Workday, and Zoom use Clari to drive revenue accuracy and precision. We never get tired of our customers singing our praises because it fuels us to help them continue to achieve remarkable. The next generation of revenue excellence is you readyto achieve remarkable with us?

About the Team

The Customer Success team works directly with our customers across the entire customer journey, from the initial discovery process through implementation to renewal and expansion. Our team comprises product, process, and strategy experts, including customer service, customer success, customer education, and customer support.

About the Role

We are looking to add a key member to our Technical Support Team We play an incredibly important role in our customers' success and we are on the front lines helping customers every day. We are masters of our craft, enabling our customers to better understand and use our software, gather feedback to drive improvements to the platform, and empower sales teams to operate at peak performance

As a member of the Technical Support team, you will combine your business and technical expertise in a customer-friendly manner while assisting Clari + Groove customers. You will also be responsible for maintaining our initial response time SLA (Service Level Agreement) and using internal resources to resolve customer issues.

You'll be part of a team of problem solvers who are passionate about working in a fast-paced, highly dynamic, client-centric environment. You'll leverage best practices to provide exceptional support and guidance to the customer.

We value collaboration, work-life balance, and global teamwork. For this role, availability from 3 pm to 7 pm CET is essential to meet team objectives and ensure smooth operations.

This is a hybrid opportunity based in Kraków, Poland. Candidates must be based in Poland.

Responsibilities
  • Guide and coach new and potential users who might be unfamiliar with our platform
  • Respond to customer inquiries in a timely manner and within our set SLA's
  • Work cross-functionally with other team members and departments
  • Triage incoming product requests (questions, problems) directly from customers and route them to the appropriate queue
  • Use available resources (Knowledge Base, Confluence, etc.) to find a solution to resolve tickets
  • Optimize our internal and external documentation when necessary (i.e Help Center, FAQ's, macros, internal documentation)
  • Communicate and collaborate regarding customer feedback/pain points to appropriate teams
  • Happily take on new projects that involve research, becoming a subject matter expert, and driving them to completion
Qualifications
  • 2-4 years of experience working in a customer-facing role where some technical troubleshooting was required
  • Excellent written and verbal communication skills, with an ability to empathize with customers with varying levels of technical ability
  • Passion for delivering an outstanding customer experience
  • A natural investigator who can demonstrate analysis, problem-solving, and troubleshooting skills
  • Passionate about working in a fast-paced, highly dynamic, client-centric environment
  • Detailed, organized, and results-oriented
  • Experience with Salesforce, Intercom, Jira, and Slack is a plus
  • Knowledge of Atlassian (Confluence) is a plus
  • Knowledge of any programming languages is a plus
Perks and Benefits @ Clari
  • Team-bonding activities and company-wide events
  • Flexible working hours and remote opportunities
  • Annual Well-being and Professional Development Stipends
  • Private Healthcare and Multisport Pass
  • Paid maternity and paternity leave
  • Stock options

#LI-Hybrid

You'll often hear our CEO talk about being remarkable. To Clari, remarkable means many things. We believe in providing interesting and meaningful work in a supportive and inclusive environment - free from discrimination for everyone without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status.

Clari focuses on culture add, not culture fit, and believe we are made stronger by what makes you unique. If you are passionate about learning and excited about what we are doing, then we want to hear from you


#J-18808-Ljbffr

  • Product Support Specialist

    2 tygodni temu

    Kraków, Lesser Poland Brown Brothers Harriman & Co. Pełny etat

    Product Support Specialist page is loaded Product Support Specialist Apply locations Krakow time type Full time posted on Posted 2 Days Ago job requisition id 62084 At BBH we value diverse backgrounds, so if your experience looks a little different from what we've outlined and you think you can bring value to the role, we will still welcome your...

  • Product Support Specialist

    2 tygodni temu

    Kraków, Lesser Poland Brown Brothers Harriman Pełny etat

    At BBH we value diverse backgrounds, so if your experience looks a little different from what we've outlined and you think you can bring value to the role, we will still welcome your application What You Can Expect At BBH: If you join BBH you will find a collaborative environment that enables you to step outside your role to add value wherever you can. You...

  • Product Support Specialist

    4 tygodni temu

    Kraków, Lesser Poland Brown Brothers Harriman Pełny etat

    At BBH we value diverse backgrounds, so if your experience looks a little different from what we've outlined and you think you can bring value to the role, we will still welcome your application What You Can Expect At BBH: If you join BBH you will find a collaborative environment that enables you to step outside your role to add value wherever you can. You...

  • Product Support Specialist

    2 miesięcy temu

    Kraków, Lesser Poland Brown Brothers Harriman Pełny etat

    At BBH we value diverse backgrounds, so if your experience looks a little different from what we've outlined and you think you can bring value to the role, we will still welcome your application What You Can Expect At BBH: If you join BBH you will find a collaborative environment that enables you to step outside your role to add value wherever you can. You...

  • Technical Product Support Specialist I

    2 tygodni temu

    Kraków, Lesser Poland 3003 Sabre Polska Sp. z o.o. Pełny etat

    Technical Product Support Specialist I (API Support) page is loaded Technical Product Support Specialist I (API Support) Apply locations Krakow, Małopolskie, Poland time type Full time posted on Posted 5 Days Ago job requisition id JR103644 Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we...

  • Customer Support Specialist

    2 tygodni temu

    Kraków, Lesser Poland Grammarly Pełny etat

    Grammarly team members in this role must be based in Poland, and they must be able to collaborate in person 2 weeks per quarter, traveling if necessary to the hub(s) where the team is based.The opportunityGrammarly is the world's leading AI writing assistance company trusted by over 30 million people and 70,000 professional teams every day. From instantly...

  • Product Support Specialist With Italian And English

    2 tygodni temu

    Kraków, Lesser Poland HCL Poland Pełny etat

    Product Support Specialist with Italian and English Miejsce pracy: Kraków Technologies we use Operating system Windows About the project As a Product Support Specialist, you will be responsible for autonomously handling customer queries, end-to-end order management, maintenance and collaborating with different department.As an individual contributor, you...

  • Technical Support Specialist

    2 tygodni temu

    Kraków, Lesser Poland Autodesk, Inc. Pełny etat

    Technical Support Specialist - Revit/Fab page is loaded Technical Support Specialist - Revit/Fab Apply locations Kraków, POL time type Full time posted on Posted 2 Days Ago job requisition id 24WD79175 Job Requisition ID # 24WD79175Position overviewWe are hiring a Technical Support Specialist to join our friendly team of tech enthusiasts assisting...

  • Customer Support Specialist

    4 tygodni temu

    Kraków, Lesser Poland TransferGo Pełny etat

    Join Our Customer Support Team: We are dedicated to providing top-notch assistance to our customers no matter the challenge they encounter. Our diverse team of over 80 dynamic, friendly, and passionate individuals offers support in 9 languages. If you are a problem-solving enthusiast fluent in English and Polish, we want you to be part of our exceptional...

  • Customer Support Specialist

    1 miesiąc temu

    Kraków, Lesser Poland TransferGo Pełny etat

    Join Our Customer Support Team: We are dedicated to providing top-notch assistance to our customers no matter the challenge they encounter. Our diverse team of over 80 dynamic, friendly, and passionate individuals offers support in 9 languages. If you are a problem-solving enthusiast fluent in English and Polish, we want you to be part of our exceptional...

  • Customer Support Specialist

    2 tygodni temu

    Kraków, Lesser Poland TransferGo Pełny etat

    TransferGo is a growing fintech scale-up on a mission to make the world a fairer place for migrants. We strive to provide tailored, more affordable financial services that make people's hard-earned money go further. Now in our 12th year, with over 370 employees in offices across Europe, we're crafting a brilliant, relevant product that makes a difference...

  • Trust & Safety Support Specialist

    2 tygodni temu

    Kraków, Lesser Poland Grammarly Pełny etat

    Grammarly team members in this role must be based in Poland, and they must be able to collaborate in person 2 weeks per quarter, traveling if necessary to the hub(s) where the team is based.The opportunityGrammarly is the world's leading AI writing assistance company trusted by over 30 million people and 70,000 professional teams every day. From instantly...

  • Engineering Manager

    2 tygodni temu

    Kraków, Lesser Poland SpotOn: Product Pełny etat

    On a daily basis you will:Lead an engineering team to execute product roadmaps and produce quality deliverables effectivelyCollaborate with cross-functional peers (i.e. product, design, sales, support) and use strategic influence to shape product visionIdentify blind spots and prioritize across teams, projects, product features and ad-hoc needsEnsure work is...

  • Technical Support Specialist

    2 tygodni temu

    Kraków, Lesser Poland Autodesk Pełny etat

    Job Requisition ID # 24WD79175 Position overview We are hiring a Technical Support Specialist to join our friendly team of tech enthusiasts assisting customers to get the best out of their Autodesk products. If you enjoy solving problems and helping others; if you are you passionate about customer experience and familiar with Autodesk Fabrication...

  • Product Support Analyst I

    2 tygodni temu

    Kraków, Lesser Poland 3003 Sabre Polska Sp. z o.o. Pełny etat

    Product Support Analyst I - Italian and Spanish speaker page is loaded Product Support Analyst I - Italian and Spanish speaker Apply locations Krakow, Małopolskie, Poland time type Full time posted on Posted Yesterday job requisition id JR104177 Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology,...

  • Junior Product Specialist

    4 tygodni temu

    Kraków, Lesser Poland Qualtrics Pełny etat

    At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and...

  • Junior Product Specialist

    1 miesiąc temu

    Kraków, Lesser Poland Qualtrics Pełny etat

    At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and...

  • Junior Product Specialist

    4 tygodni temu

    Kraków, Lesser Poland Qualtrics Pełny etat

    At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and...

  • Junior Product Specialist

    4 tygodni temu

    Kraków, Lesser Poland Qualtrics Pełny etat

    At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and...

  • Junior Product Specialist

    4 tygodni temu

    Kraków, Lesser Poland Qualtrics Pełny etat

    At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and...